Unable to open the file created on Mac and saved to Google Drive on PC

Forum|Forum|3 years ago
April 9, 2022
3 replies
1368 views

Hi,

Working on a big project for work. Templates were created in Macs and saved on Google Drive. When PC users go to work on the file to update it, they keep getting this error. Does anyone know how to fix it? We tried renaming the file, got our helpdesk involved. PC users are on Windows 10 Pro, and everyone has the latest version of Adobe Creative Cloud.

This topic has been closed for replies.

rob day

Community Expert

Hi @Hilda23969891hpbj , there was a question yesterday about Creative Cloud File sync’ing where one of the collaborators was not able to open ID files because the invitation to sync had not allowed editing. Not sure if Google Drive has a similar read only option, but here is the post with the solution:

https://community.adobe.com/t5/indesign-discussions/coworker-is-having-read-only-indesign-files/m-p/12867674#M472942

Dropbox also has a read write option in the invitation—I assume it’s standard with most file sharing services?:

Peter Spier

Community Expert

Well, it looks like either there is a .idlk file (lock file) that isn't being deleted when the file is closed or you need to fix the permissions on google drive.

H

Hilda23969891hpbjAuthor

Participant

The permissions on the Google Drive are fine. Can you tell me more about the .idlk file lock? I rarely use InDesign and I'm trying to help the team out. Thank you, I appreciate it!

Peter Spier

Community Expert

InDesign automatically creates a lock file (or is supposed to) whenever a file is opened (though it may not be created until you actually do something in the file) to prevent multiple users from being able to edit simultaneously. That file is supposed to be automatically deleted when the file is closed. It will be located in the same folder as the .indd. If the lock file is not deleted the file cannot be re-opened.

If your Mac users can still access the files and Windows users cannot it sounds more like permissions. They might need to be reset on the folder or file level -- I'm not a Mac or google drive user so I can't tell you how to do that.

H

Hilda23969891hpbjAuthor

Participant

Oh the error message didn't attach - here it is ...

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