Unable to read PDF files exported by InDesign on Safari

[BETHYESHOUA]

Hi,

A few years ago I use as the main tool for all my work, Indesign for its stability and quality. At the time I managed to export PDF documents on my website. Today for the diffusion of all my courses on my website I realize that all my PDF doc. can still be read ... only with a Google Chrome browser or IE browser. I have to warn my audience that only Chrome and IE are able to display my PDFs.

I am working on Apple materials (Laptop, Imac, Ipad, Iphone) with Safari browser. You see my big big problem.

No one has ever been able to give me a minimum of answers, even to point me to some semblance of solutions.

Well, well, well... maybe now ?

Jacques

{Renamed By MOD}

[Rishabh_Tiwari]

Hi Jacques,

We're so sorry to hear about the trouble you are facing with InDesign. Could you please refer to the help article below:

https://helpx.adobe.com/in/acrobat/using/display-pdf-in-browser.html#id_48998

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[BETHYESHOUA]

Thank you but I have not this option on my security bar

[BobLevine]

What exactly seems to be the problem? If this is for an interactive PDF, they are a crapshoot on anything other than Acrobat or Reader on a desktop.

[BETHYESHOUA]

Thank you all for kind answers.

I am working on Macbook on iMac. I publish all doc on my Joomla website with modules and plugins incorpored ("jdownload"). 

I know some of my online students worked with Apple computer and they have the same blank screen as I. People who work with Windows system don't have any problem.

The type of PDF export is "to print" and the result is the normal downloading of the URL followed with a beautiful grey blank page. I have the same on my iphone cellular : a grey page.

I try to install Firefox, doesn't work.   Opera? Doesn't work. I tried another but I don't remember the browser.

I tried months ago on Internet Explorer (Windows OS), and it worked well.

For local Reader, It's the Apple viewer : and on web only the browser Safari

The first using of Safari browser, years ago, worked very well in the same conditions. After 1st, 2nd  updates of safari browser, it was finished with all PDF doc.  I hope that mistake is mine and I will find where but if it's other problem

[rob day]

Can you post a link to one of the problem PDFs? Are you running the latest Safari 13.03, which doesn't require a plugin for PDFs?

[BETHYESHOUA]

its my actually browser

[BETHYESHOUA]

here you find an example with this link

https://www.bethyeshoua.org/index.php?option=com_jdownloads&task=download.send&id=106&catid=6&m=0&It...

[rob day]

I think the problem is in the PHP/HTML page code and not the PDF.

If I download the table PDF and upload it to a folder on my server it displays in all of my OSX browsers:

http://www.zenodesign.com/forum/table.pdf

[BETHYESHOUA]

What can I do then ?

[rob day]

Rather than use a php script to write the HTML page, you could simply create a directory on the bethyeshoua.org server and use that URL address as the base address for the PDFs.

In my example I used Fetch (an OSX FTP application) to make a folder at the root of the server named forum. Any PDF I upload into that folder would have the URL address www.zenodesign.com/forum/pdfname.pdf

[BETHYESHOUA]

Hi, thank's for idea.

But the "jdownloads" joomla component has created himself some folders on ftp root.

- a main folder at root .../www/jdownloads, 

- another folder for "_uncategorised_files"

- another folder for "_preview_files"

- another folder for "_private_user_area"

- and another folder for "_tempzipfiles"

Of course I can change the main root. But why ? What would it change? I have to be sure it will works before changing because i have too displace all my data. It's a big challenge?

[rob day]

It seems like the browser problem is with the Joomla CMS backend—the PHP query it generates isn't working for all browsers. Is there tech support for the Joomla theme you are using?

If you copy a PDF directly into one of the server folders via an FTP client (rather than using the Joomla CMS backend), the link would be the path to that directory. For example if you uploaded a PDF named myPDF.pdf into the _uncategorised_file folder, the absolute URL link would be https://www.bethyeshoua.org/jdownloads/_uncategorised_files/myPDF.pdf

An FTP direct upload should be easy enough to test

[BETHYESHOUA]

I created MyPDF.pdf and I placed it in this folder  /_uncategorised_files

I created a copy and I moved it higher

but despite no one doesn't work.

https://www.bethyeshoua.org/jdownloads/_uncategorised_files/myPDF.pdf

https://www.bethyeshoua.org/jdownloads/myPDF.pdf

[BETHYESHOUA]

I found the mistake! I had activated menu option "download via the php script"

Sorry Sorry

You have spoken to me about PHP script and I I disabled this option and NOW IT'S WORK

[Laubender]

Hi Zaczeksob,

maybe your problem is that the browser software changed?

Means: Different browsers are using different PDF Viewers and do not rely on Adobe Reader browser integration anymore.

Times are changing.

What you can do:

Export PDFs with a minimum feature set.

1. No spot colors.

2. All transparency flattened.

3. No overprinting elements, all overprinting done with Simulate Overprinting.

4. All elements in sRGB.

FWIW:

What are your requirements for interactivity?
None? You are good to go.

Regards,
Uwe Laubender

( ACP )

[BETHYESHOUA]

Here you see two solutions the first with safari, the 2nd with Chrome

[Laubender]

Hi Jacques,

I'm on Windows 10 and had no chance to see anything from the PDF when I copy your link to my browser.

Tested with Firefox and Edge browsers.

My Firefox browser's PDF viewer is well aware of an issue with the PDF.

It says 0 from 0 pages. And there is the statement: "This PDF document probably cannot be shown correctly."

The PDF Rob Day linked to is no problem at all with both browsers.

So everything is OK with the PDF itself. Something's wrong with your download link.

Regards,
Uwe Laubender

( ACP )

[BETHYESHOUA]

this link works good with Chrome. I think it's a html or php code problem ? no?