Participant

Answered

Unable to save documents in InDesign

Forum|Forum|5 years ago
January 24, 2021
2 replies
1033 views

Hello Adobe Community, sometimes a bug does not allow me to save or save as documents in InDesign.

What to do?

Bug

This topic has been closed for replies.

Correct answer Derek Cross

To reset your InDesign preferences:

1) Close InDesign
2) Double click on the Adobe InDesign icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

Srishti Bali

Community Manager

Hi there,

Sorry about this trouble. I am hopeful that the issue was fixed by resetting preferences. If not, please try the suggestions shared on this page ( https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1 ) and let us know how it goes.

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti

S

shadycoubs

Participant

When exactly this happened to me yesterday was it because of a preferences problem or was it because I didn't know that until the new beta version ID didn't work in/on a cloud?

I have InDesign chapters of a book sitting in Google Drive which is where I have been working on them. It never occured to me that ID didn't function in a cloud. Should I be using the new beta version? I am confused about what is going on and what I should be doing so any advice would be appreciated.

Derek Cross

Community Expert

Beta versions are for testing, you shouldn't rely on them for stability for important work. Have you made any incrementally saved backup versions of your document?

Derek Cross

Community Expert

Which version of InDesign and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting InDesign back to the factory defaults?

I

imri0D4CAuthor

Participant

Hi

Mac Os High Sierra 10/13/6
570 GB Available of 1/03 TB
InDesign cc 2019
I did not try to resetting InDesign back to the factory defaults

Derek Cross

Correct answer

Community Expert

To reset your InDesign preferences:

1) Close InDesign
2) Double click on the Adobe InDesign icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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