Updated to macOS 12.0.1 and InDesign can't save or export files anymore. What I tried with no success: Delete Cache and Prefrences in the Library folder Uninstall / Install InDesign Rebooted the system Logged out and in from my Adobe Account Tried to use the Intel and M1 verison of InDesign. Same problems So, clicking (or using the shortcuts) Save or Export, nothing happens. When I try to place another document the attatched, broken dialog appears. {Renamed by MOD}

Hi all, Thank you so much for your patience. We're currently investigating this issue. Please upvote this issue here and stay tuned for updates.As a workaround, you may try one of these options:Change primary monitor from System Preferences (Display) and then restore the settings back to original. Steps are shared here.If that doesn't help, we would suggest disconnecting the external monitors. Regards,Srishti

Alexander.Hahn

Participating Frequently

Answered

Unable to Save or Export files from InDesign 2022 (17.0) on macOS Monterey

Forum|Forum|4 years ago
October 26, 2021
32 replies
45333 views

Updated to macOS 12.0.1 and InDesign can't save or export files anymore.

What I tried with no success:

Delete Cache and Prefrences in the Library folder
Uninstall / Install InDesign
Rebooted the system
Logged out and in from my Adobe Account
Tried to use the Intel and M1 verison of InDesign. Same problems

So, clicking (or using the shortcuts) Save or Export, nothing happens. When I try to place another document the attatched, broken dialog appears.

{Renamed by MOD}

Bug

This topic has been closed for replies.

Correct answer Anshul_Saini

Hi All,

We are sorry to hear about your experiences. It seems Apple has fixed this issue. Please update to macOS Monterey v12.1 that Apple released around mid-December. Let us know if you are still facing this issue after updating. We'll be happy to look into it.

Thanks & Regards,
Anshul Saini

Show previous replies

E

Efrain Quijada

Participant

This is how I resolved the issue.

I'm on an iMac pro with a Cintiq Pro 24 as a second display. I made the Cintiq the main display and saved as. When the save dialog box appeared, it filled the entire Cintiq screen. I resized it smaller and dragged it onto the iMac screen and clicked save. I switched the main display back to the iMac and it has been working since.

M

MitchFX4

Participant

Worked for me !

P

Pix-l

Participant

Impossible to open the windows for exporting my works in inDesign. Same for “saving as“.

I tried keyboard shortcuts, mouse pointing and everything.

I relaunch my inDesign 16.4, uninstall the 17 and install it again from Creative Cloud. Still impossible.

Is somebody have the same problem ? It's like inDesign don't let the “extra-windows“ open.

I'm on Mac OS Monterey.

Thanks

Anshul_Saini

Community Manager

Hi there,

Sorry about this trouble. This issue has been reported with multiple apps on macOS Monterey. We're currently investigating this issue.

As a workaround, you may try one of these options:

Change primary monitor from System Preferences (Display) and then restore the settings to the original. Steps are shared here.
If that doesn't help, we would suggest disconnecting the external monitor(s) or iPad (Side Car).

Regards,

Anshul Saini

I

iwc_webgoddess

Participant

I am unable to save, save as, or even export. Each are listed in the File menu and when I click on them, nothing happens. I click to close a file, I get a dialogue box with the options to "don't save", "Cancel" or "Save". If I click "save", it does nothing. If I click "Don't Save", it closes the file.

I have deleted the preferences, I have uninstall inDesign and reinstalled twice, I have unstalled and reinstalled Creative Cloud. I've tried creating a new file and add a color block and a text flock with text and try to save or save as and still same response. I do not get any error messages.

I don't know what else to try. Anyone have any ideas? I've spent hours googling and looking thru help...

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the InDesign forum so that proper help can be offered.

M

Marco5CFD

Participating Frequently

Ich kann Dokumente nicht mehr speichern, exportieren oder verpacken. Auch die Tastaturkürzel für z. B. "Speichern unter" funktioniert nicht. Es sind auch alle Tastaturkürzel ausgegraut.

Ich habe schon die Intelversion probiert, die Vorgängerversion, alles deinstalliert und neu installiert. Bringt alles nichts.

E

Eugene Tyson

Community Expert

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

=========

You can always try the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

============

Report bugs

https://www.adobe.com/products/wishform.html

M

Marco5CFD

Participating Frequently

Vielen Dank. Das hatte ich auch schon versucht. Hat leider nicht funktioniert.

XactoBlade

Participating Frequently

Having the exact same issue. Not sure how this was missed in testing.... Please fix ASAP!!!!

Srishti Bali

Community Manager

Hi all,

Thank you so much for your patience. We're currently investigating this issue. Please upvote this issue here and stay tuned for updates.
As a workaround, you may try one of these options:

Change primary monitor from System Preferences (Display) and then restore the settings back to original. Steps are shared here.
If that doesn't help, we would suggest disconnecting the external monitors.

Regards,

Srishti

C

caspers48730434

Participant

I found that if, while InDesign is open, I unplug the external monitor (Apple Thunderbolt display via USB-C to Thunderbolt 2 adapter) and plug back in again it solved the issue permanently. I have now tried closing down InDesign and restarting while connected to the display and the issue is not present.

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this trouble. We tried but couldn't replicate this issue at our end. However, few users have confirmed that disconnecting the Sidecar has helped resolving this issue.

Could you please confirm you are using Sidecar and does removing it helps resolving this issue?

Regards,

Srishti

Alexander.HahnAuthor

Participating Frequently

Not Sidecar @Srishti Bali but I use this USB-C dongle: https://minix.com.hk/de/products/neo-c-x-de (1. version). AND when disconnecting the Macbook from the dongle/monitor, all dialogs work again.

Please release an update. All other Adobe application work.

Srishti Bali

Community Manager

Thanks for confirming, Alex!

Alexander.HahnAuthor

Participating Frequently

Update:
The open dialog is also affected. BUT only after trying to Save or Export. Using Open alone it works.

L

Laubender

Community Expert

Hi Alexander,

did you migrate preferences when you installed InDesign 17.0?

That could be another issue.

Regards,
Uwe Laubender

( ACP )

Alexander.HahnAuthor

Participating Frequently

Yeah, I did. 😕😕

But now I even tried the "Adobe Creative Cloud Cleaner tool" with no success. Still no Save or Export dialog. Crazy

L

Laubender

Community Expert

I wonder if for macOS 12.0.1 the next version of InDesign is required.

Currently InDesign 2022 is in a "phased" roll-out. There are reports that InDesign 2022 already can be installed in Italy and Poland for example. I cannot see it in Germany right now, but this should be only a matter of days…

Regards,
Uwe Laubender

( ACP )

Alexander.HahnAuthor

Participating Frequently

@Laubender Yeah, thought the same when I saw the other threads regarding the new version. Refreshing Creative Cloud App since this morning. 🥸

Alexander.HahnAuthor

Participating Frequently

Nope, Version 17 (Indesign 2022) has the same problems... What a day...

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