Unable to zoom and pan using keyboard shortcuts in InDesign v16.3.2 on macOS

Community Beginner ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

Adobe InDesign 16.3.2

  • Using the Keyboard to zoom (cmd+Space) has stopped working
  • Using the Keyboard to pan (Space bar) has stopped working

 

 

 

{Renamed by MOD}

TOPICS
Performance

Views

43

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 10, 2021 Aug 10, 2021
Hi there, Sorry to hear about this trouble. This is really weird. This generally happens when there is a third-party application that has similar shortcuts. Could you please share a few more details like: version of macOS Was it working fine on the previous version? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. Also, please try booting the system into Safe Mode and check ...

Likes

Translate

Translate
Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

The Key commands to zoom out is not (nor has it ever been) Command-space(bar). Rather to Zoom out (enlarge) use Command = (equal sign) and to Zoom in (reduce) use Command - (minus sign). Holding the spacebar to pan does not work if your cursor is in an active text frame (holding the option key will work to pan within an active text frame). Holding the spacebar will allow you to pan outside of an active text frame.

Holding the Command and Spacebar will access the magnify tool so that you can drag on the screen to enlarge. Adding the option key to that will allow you to drag a reduction.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

Are you using Webroot Secure (virus scanner)? If yes, make sure to "Pause Secure Keyboard Entry"

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about this trouble. This is really weird. This generally happens when there is a third-party application that has similar shortcuts. Could you please share a few more details like:

  • version of macOS
  • Was it working fine on the previous version?
  • When did this start happening?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

 

Also, please try booting the system into Safe Mode and check how it works there. It starts your system to perform certain checks and prevent third-party software/ services from automatically loading or opening.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines