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daniels44336079
Participating Frequently
January 17, 2019
Question

Unknown print error ! In-design creative cloud failed to export the PDF

  • January 17, 2019
  • 3 replies
  • 3205 views

Unknown print error ! In-design creative cloud failed to export the PDF

Really annoying and other don't have the same issue, only me.

    This topic has been closed for replies.

    3 replies

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    January 23, 2019

    1. Don't use EPS, use PDF/X-4 instead. EPS is from a past millennium.

    2. Don't print to PDF, export as PDF.

    rob day
    Community Expert
    rob dayCommunity Expert
    Community Expert
    January 23, 2019

    The OP has tried Exporting and Printing postscript, and both are failing (even a PDF/X-4 Export). I think the log file is coming from the failed print version, and seems to indicate the bad page is 135

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    January 23, 2019

    The OP wrote that EPS were imported. Those EPS should be avoided. I am sure, if PDFs would be used, the other problems disappear.

    D
    daniels44336079Author
    Participating Frequently
    January 17, 2019

    Hi, PDFX4 didn't work either unfortunately. (See attached)

    hammer0909
    Community Expert
    hammer0909Community Expert
    Community Expert
    January 17, 2019

    Question. Is the file referenced in the alert window "16034 Otterpool…" the name of the file that you're trying to create? Or could that be a file that is placed in the InDesign document you're trying to export? I'm wondering if you might have a corrupt placed file in your document. If that is a placed file, I'd try deleting it from the ID document and re-exporting. If it works, you've found your problem.

    rob day
    Community Expert
    rob dayCommunity Expert
    Community Expert
    January 22, 2019


    The Version 4 ICC Profiles were converted... alert usually doesn't stop the PDF from exporting, but it might be the problem.

    What are the document profile assignments?

    Also, it looks like you might be placing complex PDF links? The version 4 profile could be buried in one of those.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    January 17, 2019

    What version of InDesign? What operating system? What are your export settings? Is it one file or all files?

    D
    daniels44336079Author
    Participating Frequently
    January 17, 2019

    Bob, thank you very much for your quick reply. We have an important deadline and this is really bugging me.

    We run Win 10 enterprise, Adobe Creative Cloud CC 2019

    The Export settling are the default within In-design i.e Adobe PDF presets High res or Low res

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    January 17, 2019

    Try PDF/X-4. If that fails, too, please answer the question about whether it's this file or all files.

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