Update to InDesign 19.5 fonts not working

[Tim29264352d9sp]

I'm having trouble getting the fonts to load after we updated InDesign to 19.5 on a Windows 11 machine. The fonts will not show up in Creative Cloud desktop on this computer. Just get the spinning ball. We uninstalled and reinstalled Creative Cloud and still no fonts. Not having problems on another computer with Windows 11. Thank you. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Robert at ID-Tasker]

@Tim29264352d9sp

You mean after you've activated font in Adobe Fonts?

If I remember correctly - re-logging to your CC account helps.

[Abhishek Rao]

Hello @Tim29264352d9sp,

I'm sorry to hear you're having trouble loading fonts after updating to InDesign 19.5 on your Windows 11 machine. 

Could you please provide more details to help resolve this issue?

1. Are you using the same Adobe ID on both computers?
2. Have you tried restarting your computer after reinstalling Creative Cloud?
3. Are there any error messages or codes displayed when the fonts fail to load?

In the meantime, please refer to this Adobe font troubleshooting guide and Resolve missing fonts issue in InDesign and InCopy (https://adobe.ly/46AOG4p) for some additional troubleshooting steps. It covers various solutions, including clearing the font cache and ensuring the fonts are correctly activated in Creative Cloud.

If the issue persists, please let us know; we look forward to assisting you. 

Thank you, 

Abhishek Rao

[Abhishek Rao]

Hello @Tim29264352d9sp, 

Hope you are well.

We would like to follow up on the status of the issue. Are you able to resolve the issue by following our expert's advice? If your issue is resolved now, please feel free to share the solution which worked for you which might helps others on the community experiencing the similar issue. 

Please feel free to update the discussion if you need any further assistance. 

Thanks, 

Abhishek Rao