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Participant
April 1, 2025
Question

Urgent help needed! Indesign won't download

  • April 1, 2025
  • 2 replies
  • 366 views

I need indesign for an assignment in uni and for some reason creative cloud says my device isn't compatible. I checked the terms and my macbook is up to date and I have storage and everything. How can I fix this problem quickly?

2 replies

Abhishek Rao
Community Manager
Community Manager
April 1, 2025

Hi @maryam_qutob1063,

 

If Creative Cloud says your device isn’t compatible, it might be due to a system requirement mismatch. Could you check if your MacBook meets the requirements listed here? InDesign System Requirements.

If everything looks good on your end, let me know your macOS version and MacBook model and other specifications. Looking forward to your update.

 

^

Abhishek

Participant
April 1, 2025

I've checked the system requirements and my macbook air is uodated till MacOS Sonoma so it should work. The macbook itself is a MacOS catalina.

leo.r
Community Expert
Community Expert
April 1, 2025
quote

I've checked the system requirements and my macbook air is uodated till MacOS Sonoma so it should work. The macbook itself is a MacOS catalina.

By @maryam_qutob1063

 

Catalina isn't supported anymore; the lowest supported is macOS 12 Monterey.

Willi Adelberger
Community Expert
Community Expert
April 1, 2025

Describe your hardware.