URGENT HELP! Tried to update In-Design to latest version and sticks at 6% - ON A TIGHT DEADLINE!!!

[sarahw63217070]

My Adobe products were sluggish and acting strange - usually happens when Creative Cloud detects new updates and/or Windows needs an update.  Went through the usual exercise of updating all apps.  In-Design would not move past 6% on the update. Tried multiple times. Reboots, etc. yada, yada, yada.  So I uninstalled and tried to re-install but the re-install is now also stuck at 6%.  I just had to do a new Windows update and then Adobe went beserk.  Got all products back working except for ID and it is the ONE program I am using to compile a major project that is due in days...I have lost 1.5 days trying to resolve this with many reboots and troubleshooting.  All was working fine until the dreaded Windows 10 update. HELP!!!!  URGENTLY!

Thanks, Sarah 

[Derek Cross]

How much RAM and spare hard disk capacity do you have?

It might be worth using the Adobe Cleaner to remove the current version of InDesign before reinstalling it.

Perhaps you should use the previous version until the issue with the latest version is resolved.

[sarahw63217070]

Thanks Derek, I couldn't get the current version to work once it recognized it needed updating.  Lots of RAM/Hard Drive space.  No previous issues with this.  

[Derek Cross]

Can you explain what you mean - it sounds odd!

Have you tried resetting the InDesign preferences back to the factory defaults?

[sarahw63217070]

There is no In-Design version/app installed at this time anymore.  I had canceled the final attempt at trying to update and then it rendered my existing install unusable - wouldn't load. So I uninstalled and tried to re-install and stuck at 6%.  All other apps work and update.  It IS so odd!!  I have never experienced this.  I am currently on chat with Support.  Fingers crossed!

[Derek Cross]

Well "Adobe went  beserk" does sound strange!

Anyway, come back here if you don't get the matter sorted with Support.

In the meantime, consider installing the earlier version of InDesign so you can continue with your work.

[sarahw63217070]

I will try that.  Thanks, Derek.  Gotta love when you need it most!  Yes, I say "beserk" because all the apps just got really slow and that's when I knew Windows needed an update though I update regularly.  

[Derek Cross]

Did you try resetting the InDesign preferences – it often sorts out issues.

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.
If you don't see the question repeat the procedure again

[Laubender · Accepted solution]

Hi Sarah,

what you can try if you have stored a backup of the InDesign Application folder from a point in time where InDesign did work as expected: just copy that Adobe InDesign 2022 folder to your application folder and start InDesign by executing the InDesign.exe file there.

When done with your project remove that Adobe InDesign 2022 folder and try again to install InDesign again through the Creative Cloud Desktop application.

Regards,
Uwe Laubender

( ACP )

[Geоrge]

Try to use it some VPN service, choose some US-city from settings of VPN, connect and then try to update your InDesign