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lseguinlutz
Participant
March 22, 2019
Answered

URGENT ! InDesign CC won't save my files

  • March 22, 2019
  • 22 replies
  • 59331 views

Hello I saw this in an unanswered forum discussion from 2016-2018 but it seems closed for posts .

I need URGENT help please!

worked all day yesterday with clients on a book design. noticed the undo buttons weren't working but with them here i couldnt take time to figure it out, i thought it was just a keyboard shortcut problem.

When time to save comes along i cannot save, at all.

So i try to package the file in order to make a copy. IN DESIGN CRASHED AND I LOST EVERYHTING!!!!!!

My clients are due back this morning to continue but the file opens with none of the work we did yesterday. I was hitting control s throughout the day but no error message came up and so i thought all was ok.

Please please please, someone. Is there any hidden place indesign could have saved my work yesterday or some sort of recovery file?

I am really very close to tears! Its a 300 page book and i just cannot imagine having to do all of this again...

    Correct answer JMG-TGDS

    This happened to me too, no save function, no undo function, it's total BS. I am on current CC.

    People on other forums were saying that these functions came back upon rebooting ID. Yeah but you may loose your work, not a hot idea.

    I did have the export function, so I had hope, if you don't have the option to export either. It was nice knowing you, Sayonara!

    Here's how I solved it:

    Export>>IDML

    Closed down Indesign, reopened, missing functionalities reinstated (if this doesn't happen try and reboot your entire computer).

    Save as to INDD.

    All good. File intact, sanity saved.

    22 replies

    Show previous replies
    J
    JMG-TGDSCorrect answer
    Participant
    June 11, 2019

    This happened to me too, no save function, no undo function, it's total BS. I am on current CC.

    People on other forums were saying that these functions came back upon rebooting ID. Yeah but you may loose your work, not a hot idea.

    I did have the export function, so I had hope, if you don't have the option to export either. It was nice knowing you, Sayonara!

    Here's how I solved it:

    Export>>IDML

    Closed down Indesign, reopened, missing functionalities reinstated (if this doesn't happen try and reboot your entire computer).

    Save as to INDD.

    All good. File intact, sanity saved.

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      March 22, 2019

      What InDesign version? What operating system?

      InDesign makes autosaves as you work. The file should be located in the location where you saved the work yesterday. Open it up from your operating system, and likely InDesign made autosaves close to where you crashed.

      In case you can't remember where you saved it, open InDesign and choose File > Open Recent. InDesign should retrieve where you were when you tried to package.

      You said you could not save. What happened when you chose File > Save?

        L
        lseguinlutzAuthor
        Participant
        March 22, 2019

        Hi Steve

        Thanks for answering!

        Im using in design cc 2019 and my OS is Mojave 10.14.1

        The save and save as options were grayed out

        When i opened again from finder it was the old version and none of the days work was saved. did open recent and same old version came up. did a search on all recent files etc and nothing.

        Is there a folder where indesign cc backs up works in progress?

          Srishti Bali
          Community Manager
          Srishti BaliCommunity Manager
          Community Manager
          March 29, 2019

          Hi Steve

          I was hitting command s all the time but no error message appeared..

          It doesnt seem to be that rare, if you look at this thread there are a lot of similar cases

          InDesign CC won't save my files

          the only problem is that even the adobe staff dont seem to have found a solution or cause?

          I am re-doing all my work but am so scared it will happen again.


          Hi Lara,

          Sorry to hear about this issue. I hope the issue has been resolved by the steps shared above. If not, I would request if you can share the following information:

          Regards,

          Srishti

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