User Interface Scaling greyed out (Windows)

[Raimondo23807455q92z]

Hello everyone,

I recently upgraded to Indesign 2023 (v. 18.1) and I can not scale the user interface in the Preferences menu because the slider is greyed out. I know I should try downscaling the resolution of my monitor but it did not work. Is there anyone who found a fix? Thanks for any kind of help!

[Mike Witherell]

Always run your monitor at its native resolution.

What monitor scaling is Windows already doing?

If your graphic card or computer is too old, it may not qualify to function.

[Raimondo23807455q92z]

I always run the computer at the recommended resolution (3840x2160). The
computer is not old 😕

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[removed by moderator]

[Raimondo23807455q92z]

I always run the computer at the recommended resolution (3840x2160). The computer is not old 😕

[Mike Witherell]

How much VRAM on the video card?

[Raimondo23807455q92z]

128 MB

[Monsuun]

Have you solved this?