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User Interface Scaling greyed out (Windows)

Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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Hello everyone,

I recently upgraded to Indesign 2023 (v. 18.1) and I can not scale the user interface in the Preferences menu because the slider is greyed out. I know I should try downscaling the resolution of my monitor but it did not work. Is there anyone who found a fix? Thanks for any kind of help!

Screenshot 2023-01-25 171403.jpg

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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Always run your monitor at its native resolution.

What monitor scaling is Windows already doing?

If your graphic card or computer is too old, it may not qualify to function.

Mike Witherell

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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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I always run the computer at the recommended resolution (3840x2160). The
computer is not old 😕

* * *



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Community Beginner ,
Jan 25, 2023 Jan 25, 2023

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I always run the computer at the recommended resolution (3840x2160). The computer is not old 😕

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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How much VRAM on the video card?

Mike Witherell

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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128 MB

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Community Beginner ,
Jun 27, 2023 Jun 27, 2023

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Have you solved this?

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Contributor ,
May 07, 2024 May 07, 2024

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No one EVER solves this. Those of us who work on TV monitors (for the large size) can never get the panels text (among other things) to scale up so they are legible. This causes great eyestrain and is just terrible, over all. This problem has been around for about 20 years, and the folks at InDesign don't care. They have never fixed it.

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