Video not working after Publish Online

Forum|Forum|7 years ago
March 13, 2019
3 replies
1614 views

Can anybody help with what must be a really simple issue?

I have an MP4 that I want to place in a magazine using the Publish Online server.

When i try to play the video in the published job it doesn't work.

Its a 1280px MP4 10.5mb.

I'm just using the place function in InDesign to add a video box to the page.

Thanks

This topic has been closed for replies.

Correct answer Jeffrey_Smith

Something to try: simplify the name of the video mp4 file. The current file contains a vertical line | and an apostrophe ’

J

Jeffrey_Smith

Correct answer

Community Expert

Something to try: simplify the name of the video mp4 file. The current file contains a vertical line | and an apostrophe ’

R

Russ WAuthor

Inspiring

Knew it would be something daft and simple. The file name had unusual characters in it.

I'd changed it 5 minutes before your suggestion but thanks.

And thanks Bob too, you prompted me try a couple of others to compare.

BobLevine

Community Expert

Does this happen with all videos or just this one?

J

Jeffrey_Smith

Community Expert

Not all browsers and versions of browsers will play video in a Publish Online file. If you can, provide a link to Pub Online file for forum users to verify.

R

Russ WAuthor

Inspiring

I don't think its a browser issue. This first example from adobe works fine on my Safari and Chrome browsers.

The second example is a test page that i produced that won't work in any.

https://helpx.adobe.com/uk/indesign/using/publish-online.html

https://indd.adobe.com/view/66ac90e4-7b63-41af-befc-aacce5b1d180

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