Video will not play when exported to PDF

[Nikkita123]

When I place a video file either Mp4 or H.264 it will not play when exported to PDF, I have read and watched all the tutorials and cannot see any other way to do it. I place the file in InDesign then go -Window-Interactive-Media-tick play on page opening in the Media window but nothing happens after export it just stays as an image. 

[Derek Cross · Accepted solution]

This feature will not work now that Flash has become obsolete, in place you can incorporate a hyperlink in your PDF to a YouTube, or similar, video.

Alternatively use a HTML5 format such as a FXL ePub, InDesign's Publish Online or in5.

[Dave Merchant · Accepted solution]

Of course it still works, there is just a problem with the playback controller buttons.

See https://community.adobe.com/t5/indesign/where-are-the-controllers/m-p/11168049

[Derek Cross]

I strongly recommend you test your Interactive PDF that includes videos and possibly other certain interactive features, on various devices, such as iPads and smart phones before you recommend this solution to your client, as it may cause you some embarrassment if your client discovers they don't work.

[Test Screen Name]

I wanted to make sure everyone in this thread is aware of the VERY LATEST Acrobat DC updates and their major update to how multimedia is done, to cope in the world after Flash Player has gone. I am not aware of detailed studies yet, unfortunately.

[Frans v.d. Geest]

Dov said the same thing, but with the latest latest Reader and Pro, with no Flash installed, a mp4 246 video in PDF still end up with the warning you need Flash and Flash will be obsolete. And no, it will not play. Mac Catalina.

[Test Screen Name]

The information is incomplete, so let us check some details. The more we can find out, the better we will understand Adobe's plans and how to make things work.

1. What PDF viewer version do you have exactly? I have 2020.009.20063.

2. If using this version look in Preferences -- Multimedia (legacy). What do you have selected for Preferred Media Player?

3. Are these old PDF files with multimedia, or newly made PDF files with new software?

4. If you do not use Acrobat to add the multimedia, what app and exact version do you use?

[Frans v.d. Geest]

>2. If using this version look in Preferences -- Multimedia (legacy). What do you have selected for Preferred Media Player?

Ah!

Yep, use Flash Player was not ticked under Multimedia, Multimedia legacy is QuickTime.  Banner says I need Flash.

But... You have to quit and then restart before this gets applied.

Every test I did it did not work because I re-applied the old settings before quiting thinking it would not work.

Thanks!