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Imedia-MP
Imedia-MP
Participating Frequently
October 12, 2023
Answered

WACOM Intuos 4 (PTK-640) Issue in InDesign 19 version Laggy Touch Ring Scrolling

  • October 12, 2023
  • 2 replies
  • 2153 views

Hi there,

 

I've recognized an issue with WACOM Intuos 4 (PTK-640) and InDesign 2024. Scrolling with Touch Ring is soooo laggy and doesn't work any more (Latest Windows 10, latest driver and so on). BTW InDesign 2023 is still running on my PC and no probelms here so far. Mouse scrolling is okay - only WACOM is buggy in InDesign 2024. 

 

Anyone else?

 

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    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Thank you for sharing the requested info, @Imedia-MP. We have escalated the issue to the team for investigation. We'll keep you updated and reach out to you again if we need additional information from your machine.

     

    Thank you so much for your cooperation.

     

    Thanks,

    Harshika

    2 replies

    Imedia-MP
    Imedia-MPAuthor
    Participating Frequently
    October 12, 2023

    Video scrolling InDesign 2023 vs. 2024

    https://www.imedia-werbeagentur.de/datentransfer/screen.mp4 

    So you can see that the only difference is InDesign 2023 / 2024
    Every file does have the same behavior

     

    Important: the same bug if I close InDesign 2023 (not side by side as in the video)

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    October 12, 2023

    Thank you for sharing the requested info, @Imedia-MP. We have escalated the issue to the team for investigation. We'll keep you updated and reach out to you again if we need additional information from your machine.

     

    Thank you so much for your cooperation.

     

    Thanks,

    Harshika

      R
      ritu67
      Participating Frequently
      February 14, 2024

      Jesus.  New upadate to 19.2 and well, nearly 4 months later scrolling on WACOM Tablet is working!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


      Yes, scrolling has been working again for some time now!
      It was a pure pain to carry out large book layout designs, because scrolling didn't work. Thumbs up now that scrolling will work from now on.

       

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      October 12, 2023

      Hi @Imedia-MP,

       

      Thank you for reaching out and reporting the issue. Would you mind sharing a short video demonstrating the issue for better investigation purposes? Does that happen with a specific file or all files?

       

      We will try our best to help.

       

      Thanks,

      Harshika

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