WACOM Intuos 4 (PTK-640) Issue in InDesign 19 version Laggy Touch Ring Scrolling

[Imedia-MP]

Hi there,

I've recognized an issue with WACOM Intuos 4 (PTK-640) and InDesign 2024. Scrolling with Touch Ring is soooo laggy and doesn't work any more (Latest Windows 10, latest driver and so on). BTW InDesign 2023 is still running on my PC and no probelms here so far. Mouse scrolling is okay - only WACOM is buggy in InDesign 2024. 

Anyone else?

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[HARSHIKA_VERMA · Accepted solution]

Hi @Imedia-MP,

Thank you for reaching out and reporting the issue. Would you mind sharing a short video demonstrating the issue for better investigation purposes? Does that happen with a specific file or all files?

We will try our best to help.

Thanks,

Harshika

[Imedia-MP]

Video scrolling InDesign 2023 vs. 2024

https://www.imedia-werbeagentur.de/datentransfer/screen.mp4 

So you can see that the only difference is InDesign 2023 / 2024
Every file does have the same behavior

Important: the same bug if I close InDesign 2023 (not side by side as in the video)

[HARSHIKA_VERMA · Accepted solution]

Thank you for sharing the requested info, @Imedia-MP. We have escalated the issue to the team for investigation. We'll keep you updated and reach out to you again if we need additional information from your machine.

Thank you so much for your cooperation.

Thanks,

Harshika

[Imedia-MP]

Thank you too!

[Imedia-MP]

Scrolling Problem has NOT been solved with the new Upadate!

[kbertan]

Hello,
I've got a Wacom CTL-490 and I have the same issue. The tablet works fine with everything else, including, Photoshop 2024, Illustrator 2024 and Indesign 2023. But it's unusable with Indesign 2024. Any help would be appreciated.

[ritu67]

Hello,
Same problem here!
After the two latest updates (now version 19.0.1 ), scrolling with Touch Ring no longer works in InDesign, however it works normally with all other programs. Drivers updated and so on, but nothing helps.

[ritu67]

I've got Wacom Intuos Pro M / PTH-660

[Imedia-MP]

New update - same issue. So it's still unusable for pros who are using a Wacom tablet. Using Wacom tablets is a common standard for DTP, isn't it? Welcome to Beta testing program again ...

[Imedia-MP]

Jesus.  New upadate to 19.2 and well, nearly 4 months later scrolling on WACOM Tablet is working!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[ritu67]

Yes, scrolling has been working again for some time now!
It was a pure pain to carry out large book layout designs, because scrolling didn't work. Thumbs up now that scrolling will work from now on.