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A
AndrewKelley
Participating Frequently
June 17, 2025
Question

White Icons for Indesign Files

  • June 17, 2025
  • 1 reply
  • 510 views

For the last few months, my InDesign file icons are white squares.  I hoped that the new version, which I installed today, might fix this annoying issue. But no dice. I've tried some of the suggestions (resetting default program for .indd files, resetting my icon cache, etc.) No luck. I am running Windows 11. 

Suggestions to fix this issue?

 

Thanks.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 17, 2025

Hello @AndrewKelley,

Could you try changing the default app for the .INDD file type (Windows / macOS) to InDesign and checking if it helps? Also, try using Adobe Bridge to manage your files (https://adobe.ly/4jUhuK0) and share your observations.

Looking forward to hearing from you.

Anubhav

A
AndrewKelleyAuthor
Participating Frequently
June 17, 2025

Hi Anubhav,

 

Changing the default did not help. The icons show up correctly in Bridge (the icon is a preview of the first page of the file). 

 

Andrew

A
AndrewKelleyAuthor
Participating Frequently
June 20, 2025

Hello @AndrewKelley,

Thanks for confirming. Could you try the following steps and check if they help:

Open File Explorer: Press Windows + E to open File Explorer.

Go to AppData: In the File Explorer address bar, type %localappdata% and hit Enter.

Find Icon Cache: Navigate to the following directory: Microsoft\Windows\Explorer. Look for the files named iconcache_*.db.

Delete the Cache: Select all the iconcache_* files and delete them.

Reboot Your Computer: After the cache has been removed, restart your computer. Windows will automatically rebuild the icon cache upon restart, which may resolve the issue.


Looking forward to hearing from you.

Anubhav


Hi @Anubhav M,

 

I deleted the icon cache files and rebooted per your instructions, but it had no effect. 

 

Thanks,

 

Andrew

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