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Whitelabel Error When Installing InDesign 6 or 8 on Windows 11

New Here ,
Oct 29, 2024 Oct 29, 2024

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Can't install Indesign 6 or 8--the labeling is ambiguous--on my Windows 11 machine. Adobe help is no help. I get this error:

Al_Maurer1553_0-1730253318789.png

 

 

<Title renamed by MOD>

 

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Activation billing and install

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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It's likely not supported on Windows 11 at all - it's quite old software and has reached end of life support at Adobe. 

You'll have to try get around it

https://support.microsoft.com/en-us/windows/make-older-apps-or-programs-compatible-with-windows-783d...

 

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Community Expert ,
Oct 30, 2024 Oct 30, 2024

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@Al_Maurer1553

 

What is your default Web Browser? 

 

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Community Expert ,
Oct 30, 2024 Oct 30, 2024

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Do you have full admin rights? Did you try running the installer with elevated permissions?

 

Note: CS6 is twelve years old and is unsupported. You might be able to get it to run but I doubt you'll get any help from Adobe support on anything this old.

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Community Expert ,
Oct 30, 2024 Oct 30, 2024

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And you may have to install ion Windows 7 emulation mode.

I had no problems running the installer for CS6 on win10. At what poing did you get this error? To the best of my understanding activation server for version 6 (CS4) no longer exists which could explain a 404 error.

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Community Expert ,
Oct 30, 2024 Oct 30, 2024

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I'm not sure if they've been turned off but it's possible that unless you deactivate on one machine, you won't be able to get a new activation. But +1 to running in Win 7 mode.

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New Here ,
Nov 06, 2024 Nov 06, 2024

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Thanks for all your helpful responses. When I go to my account page that shows licenses, there's a drop-down that says version 8, but when I actually click on the file and download it the file name indicates version 6. I have an old .indd file I'd like to open but I just might give up and just recreate with Microsoft Publisher. Too bad. Again, thanks for the help!

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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Version numbering for InDesing is pretty confusing. Indesign version 8 is also known as InDesign CS6.

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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I have InDesign CS6 installed on my Windows 11 computer. I didn't have to do anything special to get it to run and it is part of my Creative Cloud subscription (that's when I first subscribed to the CC).

I many use it to convert old PageMaker and Quark files, so I haven't given it much of a stress test.

 

 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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"I have InDesign CS6 installed on my Windows 11 computer"

Ditto

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