New Participant

Question

Why is everything pixelated and blurry in CS6?

Forum|Forum|12 years ago
February 3, 2013
14 replies
128720 views

Hi,

A few months ago I installed the trial versions of Adobe Indesign, Illustrator and Photoshop on my MacBookPro. After they expired I purchased the standard student edition and used the provided key number to unlock the full versions. However, everything (including the sample fonts list, icons and opening menu) are pixelated and blurry. As a design student, it is incredibly distracting to see font that isn't smooth like it should be on a retina display...

I've updated Indesign to version 8.0.1 but to no avail. What could be wrong and how might I solve this problem?

Thank you,

Cuong

Performance

This topic has been closed for replies.

G

Graphixgirl15

New Participant

When someone had an issue I don’t blame them, I listen and try to help.

I’m having the same exact issue. I’m just now looking into it. I’ll let you know what I find to correct this issue.

T

Test Screen Name

Brainiac

If you have CS6 and a retina screen the solution has been discussed over and over but was not popular because apparently Adobe should keep supporting software when people don't feel like upgrading.

T

Test Screen Name

Brainiac

What are the versions of those two apps?

stephaniee26797164

Participating Frequently

CS6

BobLevine

Community Expert

You said you had Creative Cloud. Do you or don’t you.

As we’ve already point out several times, CS6 is now almost six years old, has reached end of life and will never be updated again.

T

Test Screen Name

Brainiac

Which bit is giving you trouble? It’s really just the follow up to CS6 - CS7, 8, 9, 10 and 11 if you like. It isn’t a different kind of software and isn’t in the cloud. Of course there are new and removed features... Let us know how we can help you get started.

stephaniee26797164

Participating Frequently

I WOULD LOVE THE HELP!!! My Indesign is pixelated and its driving me crazy! When I got my new Macbook Pro a few years ago, I also bought the newest creative suite that was out at the time. They updated photoshop and illustrator and I was able to get it to not be pixelated, but everything in InDesign and Acrobat are so blurry, I have to text the files to myself and make sure that they are clear. (Indesign below top, photoshop bottom).... anything opened in Acrobat or indesign are pixelate and it makes no sense to me! Since Adobe saw the problem and fixed Photoshop and Illustrator, there's got to be a solution for the other 2

stephaniee26797164

Participating Frequently

It's hard to tell, here's another screen capture of the startup window...

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Test Screen Name

Brainiac

New features have always needed a fee. Make no mistake, support for new hardware and systems is a new feature, not (as many wish) a bug fix, obligation or gift. “New” here would mean ”released at any moment after the first release”. When you bought CS6 it was already replaced.

adobeanwen

New Participant

Try this:

1. Download Adobe Creative Cloud at Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

(Free and it's like a desktop Adobe softwares manager)

2. Sign in your account and the previous versions of softwares that you bought will be displayed, click "Update"

Ps. Hope this can help. I had the same issue since I restored my Macbook (Os Sierra) and re-installed the CS6. Lots of troubles with CS6 installation. First of all if you can't install you might wanna see this CS6 - MAC OS Sierra (if the problem still happens you wanna close everything and restart your computer and try again). Secondly, if you can't open illustrator you wanna download this Download Java for OS X 2015-001 . Finally, I solved the pixelation problem as I mentioned above.

M

Max_Crichton

New Participant

Does this require you to sign up and pay for CC? Having already brought Cs6 i do not want to then have to pay for CC.

T

Test Screen Name

Brainiac

Getting new feature support has always needed you to upgrade.

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evytteo77980197

New Participant

I have the Microsoft Surface Pro 3 and I've had this issue. The fonts and icons on my screen are at 175%. If you bring it to 100%, the dreamweaver CC won't be pixelated anymore.

A

Anonymous

same case here...

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NDanJohnson

New Participant

I had the same problem, and I think I fixed the issue I was noticing regarding the appearance of the lines and edges in my work.

**I found the solution was to uncheck "GPU Perfomance" in the Preferences window under the GPU Performance Section. Everything started looking normal again after I unchecked that box.**

I upgraded to a bigger MacBook Pro, slightly newer than the one I was using previously. It's been a fight getting all my settings back the way I had them, despite the fact that I accepted the prompt to have my settings ported from Illustrator on my old machine. I think this is the last of the major gremlins i was battling and I am finally settling into my new workspace (Whew!)

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hollyb30558162

New Participant

Hi there, I transferred my illustrator and photoshop programmes to my new Mac and the images and text are all pixelated, I tried to follow your update option but had no luck and also this- **I found the solution was to uncheck "GPU Perfomance" in the Preferences window under the GPU Performance Section. Everything started looking normal again after I unchecked that box.* which I couldn't find in my preferences...please help!

J

joycatalyst

New Participant

Where can I find this to uncheck it?

D

davidd79238692

New Participant

Follow link below and update. Problem solved. Photoshop and illustrator is no longer pixelated. However, indesign is still pixelated, but not as bad.

Do I qualify for a free upgrade?

tonyw39186165

Participating Frequently

I don't have an answer for you as I have the same problem but a bit worse (maybe.) I, too spend a small fortune on CS 6 to find very fuzzy fonts across the while Adobe suite (InDesign, Illustrator, Photoshop and Acrobat.) I have a Mac Pro and a Sharp PNK 4k screen. Everyone's software works fine (Word, Excel, Pages etc etc) except Adobe. Picking a point from another post, Adobe makes software predominately for designers who predominately use Macs so why doesn't Adobe support the design community (who are the people who buy their products???)

I don't want to get CC because i don't like the subscription model and don't don't it being forced on me., I wonder if Adobe will ever listen

BobLevine

Community Expert

If you are having problem with Illy and Photoshop I suggest you make sure they are fully patched. That will bring compatibility with retina displays. If it's still blurry you have a problem somewhere in your system InDesign CS6 will never get an update to retina. As explained already. InDesign's code simply would not allow it to be updated without being re-written from the ground-up, which is was for Creative Cloud

Nobody is forcing anything on you. Nobody forced you to buy a retina display, either.

Your only choices:

1. Bite the bullet and move to CC

2. Deal with the blurry mess

3. Buy a new, non-retina display.

tonyw39186165

Participating Frequently

How do you check if the software are fully patched?

True that "nobody" is forcing anything on" me but Adobe would be aware that they, more than less, have a monopoly of graphic editing and manipulation market and a big part of our business is being compatible with others

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