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C
Chubby Dogue
Participating Frequently
April 5, 2022
Question

Will active fonts work if I am offline/can't connect to the internet?

  • April 5, 2022
  • 1 reply
  • 1366 views

Hi there, 

 

First time poster so please be kind 🙂

 

I've been using activated Adobe fonts with InDesign and Illustrator CC on and off for awhile but more and more it seems that everytime I open one of the programs, it always warns me that the fonts aren't available. It seems to be happening everytime I open the program now on a daily basis. I'm aware that I can fix this by making sure that my Creative Cloud is logged in so that the programs can see that the fonts are acivated, but does that mean if for some reason I don't have internet access one day and/or have to work on the go that I won't be able to access the fonts in the program?

 

I know that once a month CC has to verify online that my subscription is current but the fonts seem to need to check for activation/online access every single day. Am I doing something wrong? My fear is that one day I won't have internet access for whatever reason and as a result I won't be able to work on my files when I need to.

 

Any advice/insights are welcome! Thank you 🙂

This topic has been closed for replies.

1 reply

Brad @ Roaring Mouse
Community Expert
Brad @ Roaring MouseCommunity Expert
Community Expert
April 5, 2022

Short answer is you need to be connected to activate any Adobe's cloud-based fonts.

Supposedly, any fonts activated and sync'd before you go offline should remain available, unless you end up signed out of CC. (I've never tried this to see if it's true, tho)

System-wise, when you activate such fonts, a hidden version is downloaded to your computer for it to use, but as soon as you deactivate them or sign out, these are purged.

C
Chubby DogueAuthor
Participating Frequently
April 6, 2022

Thanks for your reply. Hmm... maybe the problem is that my CC is signing out when I turn my computer off because the fonts are definitely active when I open Adobe fonts to check every time. I'll have to do a little digging. Thanks again for your help!

T
Test Screen Name
Legend
April 10, 2022

I thought I was onto something here (7. Windows 10: check the Untrusted Font Blocking setting) which indicates that Windows 10 might have something which is stopping the fonts from remaining active after shutting down, but after following Microsoft's very unhelpful advice and being sent on a wild goose chase to try and follow through with their so-called "instructions", it turns out that the Untrusted Font Blocking setting isn't activated on my computer anyway and is therefore likely not to be the culprit.

So I'm stuck again but at least with the knowledge that the problem seems to be Windows 10 specific?

Brad, is your machine Windows 10 Home or Pro edition?

 

I'm a bit baffled by the fact that this problem hasn't come up before for others. Surely I can't be the only one who is using Win10?? Also a bit disappointing considering it costs over $700 a year to use these Adobe services...


I think Adobe's expectation is 24/7 ultra speed Internet. Don't think they test any other arrangement, even though they might say it will be fine for a while. 

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