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trina24758715s254
Participant
June 9, 2022
Question

Worst support I have ever encountered - how do I email Adobe?

  • June 9, 2022
  • 5 replies
  • 287 views

I have spent hours today trying to get support for InDesign. Two different support people said they'd research my problem and call me back and never did. The last person I had remotely on my desktop trying to solve the problem was definitely not experienced, and was just trying anything, learning as he went. How can I email Adobe directly to complain? My problem is not in the forum and I don't want to get help via the forum. I want direct support but clearly the support is not trained very well. How can I reach Adobe in the US to discuss this problem and find a better solution?

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5 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
June 10, 2022

The OP now appears to have posted again on the forum and is getting some advice.

https://community.adobe.com/t5/indesign-discussions/can-t-export-a-letter-half-photo-zine-using-print-booklet-and-need-direction/m-p/12995228

    hammer0909
    Community Expert
    hammer0909Community Expert
    Community Expert
    June 9, 2022

    You're literally complaining about Adobe support in the one place that could offer you support.

      Document Geek
      Community Expert
      Document GeekCommunity Expert
      Community Expert
      June 9, 2022

      The users here on the forum have way more experience than most of the Adobe customer support people. Perhaps decades more experience. Please let us help you. 

      If you've got a very specific problem, the chances that you'll reach someone at Adobe who actually knows the answer to that very specific problem is quite slim. Conversely, if you post your problem here, even if the people reading your post don't have the answer, we likely know exactly who does and we can loop them into the conversation.

        Derek Cross
        Community Expert
        Derek CrossCommunity Expert
        Community Expert
        June 9, 2022

        Adobe support tends to be help on installation issues. If you're having problems running InDesign you're probably better off posting on the forum with its very experienced users offering help.

        If you want to give the forum a try indicate your version of InDesign and OS and system specs and give details of the issue you are having.

         

          Willi Adelberger
          Community Expert
          Willi AdelbergerCommunity Expert
          Community Expert
          June 9, 2022

          Why not use the forum here?

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