XE code Index problem

Hi,

Is anyone facing XE code Index problem? We have a facing major two problems. If anyone know how to solve this problem.

1. After XE code Index document flow into the InDesign. The page ranges not get after Generate the index. In word they mentioned { XE "Bouveresse J." \r "bouveresse" }

This is paragraph "From Paradox to Wonder (2014), Rom Harré and Michael A. Tissaw’s Wittgenstein and Psychology: A practical Guide (2017), and Jacques Bouveresse’s study Wittgenstein Reads Freud (1995). Freud in term of stressing their potential to cast a questioning light on the French psychoanalytic school of Jacques Lacan (cf. Bouveresse 1995, 41). Bouveresse means when he writes of “the philosophical confusion par excellence” in the context of his discussion of Freud’s conflation of reasons and causes. In contrast to Bouveresse’s{ XE "Bouveresse J." \r "bouveresse" } work, we are going to describe critically several “examples” of what philosophy and psychoanalytic treatment, elaborated along Freudian-cum-Wittgensteinian lines."

In this case in InDesign folio only comes when this XE code available "XE "{ Bouveresse J." \r "bouveresse" }". But red highlighted terms folio not coming in InDesign.

2. We have to deliver the word proof to client. We have receive raw XE code MS. We fixed layout and after complete the first proof we convert .rtf files. In InDesign after convert .rtf files we open in word document the following contidion are deleted in converted file.

Conditions: 

1. Third and fourth level deleted in XE code index

2. \r and \t XE code texts are deleted.

Only Main and Sub level index entries are coming. Other XE code texts are deleted.