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iMattcgh
iMattcgh
Participant
February 19, 2020
Answered

Zoom Shortcut ("⌘" + "=") Not working

  • February 19, 2020
  • 12 replies
  • 12685 views

Hello,

   I have InDesign/Illustrator/Photoshop all updated to the latest 2020 versions. The "zoom-in shortcut"("⌘" + "=") works intermittently. When I shutdown and restart the computer it will work for a while and stop working without notice. I'm not sure if there is another program that also has this shortcut that may be vying for its use but I've never had this issue before. It is interesting because the "zoom-out shortcut" still works. Any ideas?

    This topic has been closed for replies.
    Correct answer Gavin25776950dig1

    Hi All,

    This also drives me crazy, such a time waster having to select the zoom tool and area select the workspace.

    Anyway .... I have a solution. In Menu/Edit/Keyboard Shortcuts/Menu Commands you might find your zoom out (which is what I had issues with) has key command + , so ofcourse the + also needs shift to select and therefore was being ignored. If your zoom out command is +, select - delete and replace with command = . I hope this is the answer some of you needed ! Best.

    12 replies

    G
    Gavin25776950dig1Correct answer
    Participant
    March 10, 2024

    Hi All,

    This also drives me crazy, such a time waster having to select the zoom tool and area select the workspace.

    Anyway .... I have a solution. In Menu/Edit/Keyboard Shortcuts/Menu Commands you might find your zoom out (which is what I had issues with) has key command + , so ofcourse the + also needs shift to select and therefore was being ignored. If your zoom out command is +, select - delete and replace with command = . I hope this is the answer some of you needed ! Best.

      superturi
      superturi
      Participant
      October 5, 2022

      Very simple solution, simply quit Safari and it will work again!

      Diego_FPP
      Diego_FPP
      Participant
      October 11, 2022

      Thank you Superturi! I had the same issue until I quit Google Chrome!

      T
      tess cullen
      Participant
      February 8, 2022

      same I feel like I can't work easily.   Googled it and saw this thread.   Oh adobe.....

        A
        Anonymous
        November 24, 2020

        Having same issue here as well, the shortcut was working fine for many months since updating to the latest version. Working on the latets version of Windows 10 20H2. Problem started today as I was working on PS. Really frustrating, guess I'll have to do with Ctrl + Spacebar for the moment 

          JustinGenovese
          JustinGenovese
          Participant
          January 21, 2021

          Still happens - the Ctrl Spacebar is non-responsive on my MacBookPro with latest iOS.

          Srishti Bali
          Community Manager
          Srishti BaliCommunity Manager
          Community Manager
          January 21, 2021

          Hi there, 

           

          Sorry to hear about this trouble. This generally happens due to the conflicts with other applications. Please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

           

          If that doesn't help, please try the suggestions shared on this page (https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1) and let us know how it goes. 

           

          Feel free to let us know if you still need assistance. We'd be happy to help.

           

          Regards,

          Srishti

          M
          murati35902053
          Participant
          November 3, 2020

          Same issue here, it started yesterday for me (since the update last update many issues) and its a real hindrance, especially when working with detail. Im on Windows 10 latest with all the trimmings. Adobe, please can you sort your act out, the bigger you get the sloppier you're getting!

            Anna Kasket
            Anna Kasket
            Inspiring
            November 3, 2020

            Yep, me too. From yesterday! (Why?!)

              D
              defaultiuoc0d9p0rih
              Participant
              October 1, 2020

              Same issue here. The shortcut (Space) to drag around doesn't work either.

              N
              nlausvic
              Participant
              October 25, 2020

              I've had this same issue on/off since updating to Adobe CC 2020. Particularly with PS and INDD. The shortcut key Zoom (Command + Spacebar) and Panning (Spacebar) would sometimes work, and then not work. I tried many of the suggested fixes, but in the end the only time it would consistently work for me was to quit Chrome and then all Adobe apps. Once I started the Adobe apps, the shortcut keys would work again. It continued to work after starting up Chrome again.

              Prior to this, I realised that I would always have one or several Chrome windows open all the time and not restarting my Mac from time to time; potentially causing some sort of traffic log. Hope this helps in any way.

                S
                smgsa
                Participant
                September 27, 2021

                Thanks nlausvic! That is the ONLY solution that has ever worked for me with this problem - and I've had it repeatedly over the years. The only thing I'd add is after you quit Chrome, then all Adobe programs, then restart.

                  D
                  Dave The Designer
                  Participant
                  April 13, 2020

                  Yep. We are still having the issue at our ad agency too. The zoom out works (command + -)  but the zoom in does not (command + 😃

                    S
                    Sarah Anja
                    Participant
                    August 26, 2020

                    Still a problem. I don't wanna work like that, so now I changed the zoom-in shortcut to "command" + "+" since that wasn't a shortcut yet.

                    M
                    Mojevize
                    Participant
                    March 25, 2020

                    Is there already a solution for this problem? Having the same issues here..

                    M
                    Meridian Speciality Pack
                    Participant
                    February 26, 2020

                    I'm having the same problem. I'm up to date with the latest OS version (10.15.3) I'm having the problem accross all adobe products as well as chrome and finder. I've found that booting it up in safemode and then restarting solves the problem temporarily but it lasts until I open any adobe software. My colleague is having the same issue and she's working on a PC. Shes only having the issue in adobe software.

                      BrandonHC
                      BrandonHC
                      Participant
                      February 25, 2020

                      Just wanted to add a +1 on this. Same issue here, exactly as @imattcgh has described. Super frustrating. Mac OS 10.15.3 and running Ps 20.0.08, Ai 23.1.1 and Id 14.0.3

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