Can't scale objects/type using Command+Shift Key

Community Beginner ,
Nov 28, 2017 Nov 28, 2017

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I suddenly can't scale objects or type using the command+shift keys. Also, holding the shift key to lock position horizontally or vertically when dragging is no longer working. This all started when doing a recent upgrade to 2018 version. I have deleted the preferences files, etc. and it still doesn't work. Help!

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correct answers 1 Correct Answer

Adobe Community Professional , Nov 28, 2017 Nov 28, 2017
Each time we see this come up it has been related to another application interfering with the Adobe application. Frequently it's a browser, a browser extension, anti-virus or anti-malware, and sometimes a tablet driver. Start by shutting down your computer and restart it. Only open InDesign. Is it working correctly? If not, take a look at the applications that auto-load and start eliminating them. We've observed that once someone is aware of the issue, they can pretty quickly pinpoint the offend...

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Adobe Community Professional ,
Nov 28, 2017 Nov 28, 2017

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Each time we see this come up it has been related to another application interfering with the Adobe application. Frequently it's a browser, a browser extension, anti-virus or anti-malware, and sometimes a tablet driver. Start by shutting down your computer and restart it. Only open InDesign. Is it working correctly? If not, take a look at the applications that auto-load and start eliminating them.

We've observed that once someone is aware of the issue, they can pretty quickly pinpoint the offending application.

~Barb

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Community Beginner ,
Nov 28, 2017 Nov 28, 2017

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Perfect! It appears maybe it was something in Safari.

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Adobe Community Professional ,
Nov 28, 2017 Nov 28, 2017

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Glad you figured it out.

~Barb

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