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qgates37934399
qgates37934399
Participant
September 2, 2020
Answered

Cancelling my plan

  • September 2, 2020
  • 1 reply
  • 393 views

I'm looking to cancel my InDesign plan, which is an 'Annual plan, paid monthly'. This is due to automatically renew on May 3rd, 2021. The next monthly payment is due tomorrow (September 3rd, 2020). If I cancel today, will I stop being charged right away, or will I have to continue paying each month until May next year?

    Correct answer Manan Joshi

    For refund rules, refer to the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    The relevant section of the document quoted below

    • Annual plan paid monthly: After 14 days, a cancellation fee of 50% of the remaining balance of your contract obligation may apply. Your service will continue until the end of that month’s billing period.


    -Manan

    1 reply

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    September 2, 2020

    For refund rules, refer to the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    The relevant section of the document quoted below

    • Annual plan paid monthly: After 14 days, a cancellation fee of 50% of the remaining balance of your contract obligation may apply. Your service will continue until the end of that month’s billing period.


    -Manan

    -Manan
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