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Cannot handle the request because a modal dialog or alert is active

Community Beginner ,
Mar 21, 2019

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Every time I am trying to open indesign documents, use indesign and/or quit indesign the same message pops up " Cannot handle the request because a modal dialog or alert is active". I have no clue what to do and am very desperate ! please help

Adobe Community Professional
Correct answer by Steve Werner | Adobe Community Professional

If you cannot shut down your Mac, here are some methods, at least one of which should work:

(1) On most Mac models, you can force an application to Force Quit. Press Cmd + Option + Escape, and you'll see a dialog like this:

Screen Shot 2019-03-21 at 5.29.18 AM.png

Select Adobe InDesign and Force Quit.

(2) That's the best way, but if it doesn't work, you can press the Power button on most Macs and you'll be given a Restart or Shut Down option which would shut down all your applications.

(3) Unplug your computer as a last resort.

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Cannot handle the request because a modal dialog or alert is active

Community Beginner ,
Mar 21, 2019

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Every time I am trying to open indesign documents, use indesign and/or quit indesign the same message pops up " Cannot handle the request because a modal dialog or alert is active". I have no clue what to do and am very desperate ! please help

Adobe Community Professional
Correct answer by Steve Werner | Adobe Community Professional

If you cannot shut down your Mac, here are some methods, at least one of which should work:

(1) On most Mac models, you can force an application to Force Quit. Press Cmd + Option + Escape, and you'll see a dialog like this:

Screen Shot 2019-03-21 at 5.29.18 AM.png

Select Adobe InDesign and Force Quit.

(2) That's the best way, but if it doesn't work, you can press the Power button on most Macs and you'll be given a Restart or Shut Down option which would shut down all your applications.

(3) Unplug your computer as a last resort.

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Mar 21, 2019 0
Adobe Community Professional ,
Mar 21, 2019

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Try restarting your computer.

Try resetting the preferences

Set preferences in Adobe InDesign

If the above don't help post to this forum an image of your screen including the message and the entire InDesign interface.

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Mar 21, 2019 0
Community Beginner ,
Mar 21, 2019

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i am unable to shut my mac book down. i am stuck

Screen Shot 2019-03-21 at 12.11.04.pngScreen Shot 2019-03-21 at 12.11.14.png

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Mar 21, 2019 0
Adobe Community Professional ,
Mar 21, 2019

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If you hold down the Command, Option and Escape keys you will bring up a Force Quit Applications box. Can you kill InDesign from there?

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Mar 21, 2019 2
Adobe Community Professional ,
Mar 21, 2019

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If you cannot shut down your Mac, here are some methods, at least one of which should work:

(1) On most Mac models, you can force an application to Force Quit. Press Cmd + Option + Escape, and you'll see a dialog like this:

Screen Shot 2019-03-21 at 5.29.18 AM.png

Select Adobe InDesign and Force Quit.

(2) That's the best way, but if it doesn't work, you can press the Power button on most Macs and you'll be given a Restart or Shut Down option which would shut down all your applications.

(3) Unplug your computer as a last resort.

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Mar 21, 2019 2
Community Beginner ,
Mar 21, 2019

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brilliant thank you!!

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Mar 21, 2019 0
Community Beginner ,
Mar 21, 2019

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brilliant thank you!!

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Mar 21, 2019 0