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MoochPatchBoris3
MoochPatchBoris3
Participant
March 1, 2019
解決済み

Cannot open InDesign file, I get 'Popup Message'

  • March 1, 2019
  • 返信数 5.
  • 3270 ビュー

Hello,

I received an InDesign file from a outside vendor and when I try to open it I get the following popup message:

Cannot open the file . Adobe InDesign may not

support the file format, a plug-in that supports the file format may be

missing or the file may be open in another application.

Can anyone help me?  I am using InDesign CC2019.  They also sent me the following folders with the InDesign file:  'Document Fonts' & 'Links'

Thank you in advance for any detailed support you can provide.  I'd call myself a beginner at InDesign with only about 6 brochure projects under my belt.

Christina

    このトピックへの返信は締め切られました。
    解決に役立った回答 BobLevine

    Is there an IDML file? Try opening that?

    How was this sent to you?

    返信数 5

    MoochPatchBoris3
    MoochPatchBoris3作成者
    Participant
    March 4, 2019

    I just wanted to thank everyone for their helpful information.  With all of your help, I was able to get the correct file type and get it opened.

    Thanks again

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    March 4, 2019

    Since you have ID CC 2019, I'm assuming the sender has a plug-installed that is adding code to the file requiring the plug-in be installed. This is not uncommon for some older plug-ins. Often, there is a free update to remove the requirement from the file. (Usually, saving as IDML provides a work-around, but that does not address the actual problem.)

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    derekwatson
    Community Expert
    derekwatsonCommunity Expert
    Community Expert
    August 20, 2020

    Hi

    I am getting this issue now with some files using InDesign 15.1.1. Is there a fix for this?

    Derek Watson
    Omar.Fathy
    Community Expert
    Omar.FathyCommunity Expert
    Community Expert
    March 2, 2019

    You tried to open the .idml file from the Package Folder ?!

      SanyamTalwar
      Community Manager
      SanyamTalwarCommunity Manager
      Community Manager
      March 2, 2019

      Try opening the document as Open->Copy

        Jongware
        Community Expert
        JongwareCommunity Expert
        Community Expert
        March 1, 2019

        It sure sounds like you have the latest version, and that should be able to open native INDD files going back to at least a decade.

        My bet is they sent you the wrong type of file -- a PDF or (gods forbid) a JPEG or PNG -- but accidentally named with the .indd extension. Ask for a replacement file; one they tested in house before sending, preferably.

          BobLevine
          Community Expert
          BobLevineCommunity Expert解決！
          Community Expert
          March 1, 2019

          Is there an IDML file? Try opening that?

          How was this sent to you?

            MoochPatchBoris3
            MoochPatchBoris3作成者
            Participant
            March 4, 2019

            Thank you.  I requested that file and it works now.

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