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Cannot open InDesign file, I get 'Popup Message'

Community Beginner ,
Mar 01, 2019

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Hello,

I received an InDesign file from a outside vendor and when I try to open it I get the following popup message:

Cannot open the file . Adobe InDesign may not

support the file format, a plug-in that supports the file format may be

missing or the file may be open in another application.

Can anyone help me?  I am using InDesign CC2019.  They also sent me the following folders with the InDesign file:  'Document Fonts' & 'Links'

Thank you in advance for any detailed support you can provide.  I'd call myself a beginner at InDesign with only about 6 brochure projects under my belt.

Christina

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Correct answer by BobLevine | Most Valuable Participant

Is there an IDML file? Try opening that?

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Cannot open InDesign file, I get 'Popup Message'

Community Beginner ,
Mar 01, 2019

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Hello,

I received an InDesign file from a outside vendor and when I try to open it I get the following popup message:

Cannot open the file . Adobe InDesign may not

support the file format, a plug-in that supports the file format may be

missing or the file may be open in another application.

Can anyone help me?  I am using InDesign CC2019.  They also sent me the following folders with the InDesign file:  'Document Fonts' & 'Links'

Thank you in advance for any detailed support you can provide.  I'd call myself a beginner at InDesign with only about 6 brochure projects under my belt.

Christina

Most Valuable Participant
Correct answer by BobLevine | Most Valuable Participant

Is there an IDML file? Try opening that?

How was this sent to you?

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1.2K

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Mar 01, 2019 0
Most Valuable Participant ,
Mar 01, 2019

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Is there an IDML file? Try opening that?

How was this sent to you?

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Mar 01, 2019 2
Community Beginner ,
Mar 04, 2019

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Thank you.  I requested that file and it works now.

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Mar 04, 2019 1
Most Valuable Participant ,
Mar 01, 2019

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It sure sounds like you have the latest version, and that should be able to open native INDD files going back to at least a decade.

My bet is they sent you the wrong type of file -- a PDF or (gods forbid) a JPEG or PNG -- but accidentally named with the .indd extension. Ask for a replacement file; one they tested in house before sending, preferably.

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Mar 01, 2019 2
Adobe Employee ,
Mar 02, 2019

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Try opening the document as Open->Copy

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Mar 02, 2019 2
Adobe Community Professional ,
Mar 02, 2019

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You tried to open the .idml file from the Package Folder ?!

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Mar 02, 2019 2
Community Beginner ,
Mar 04, 2019

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I just wanted to thank everyone for their helpful information.  With all of your help, I was able to get the correct file type and get it opened.

Thanks again

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Mar 04, 2019 0
Adobe Community Professional ,
Mar 04, 2019

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Since you have ID CC 2019, I'm assuming the sender has a plug-installed that is adding code to the file requiring the plug-in be installed. This is not uncommon for some older plug-ins. Often, there is a free update to remove the requirement from the file. (Usually, saving as IDML provides a work-around, but that does not address the actual problem.)

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Mar 04, 2019 0
Community Beginner ,
Aug 20, 2020

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Hi

I am getting this issue now with some files using InDesign 15.1.1. Is there a fix for this?

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Aug 20, 2020 0
Most Valuable Participant ,
Aug 20, 2020

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This thread is more than a year old. Start a new discussion with full details. I'm going to lock this one to prevent any future confusion.

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Aug 20, 2020 0