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Participating Frequently
September 28, 2017
Question

Cannot open Indesign

  • September 28, 2017
  • 1 reply
  • 1695 views

Hi

After a Windows update I can no longer open Indesign. Nor can I open files created and saved with Indesign. I can, however, open Photoshop and Illustrator. My Adobe programs open from the Adobe Creative Cloud. Has the forum any suggestions?

Hope you can help -

The sad and lonely windows user

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    1 reply

    BobLevine
    Community Expert
    Community Expert
    September 28, 2017

    What happens? Is there a crash? A freeze?

    Participating Frequently
    September 28, 2017

    Hi BobLevine

    Thanks for your reply. When I try to open Indesign the usual splash pops up and after that also the dark frame. Then, it all shuts down; no error msg, nothing to guide me...

    Rgds, Kristian

    BobLevine
    Community Expert
    Community Expert
    September 28, 2017

    First thing to try is trashing your preferences:

    Troubleshooting 101: Replace, or "trash" your InDesign preferences