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Hi there,
I have an InDesign file that crashes as soon as it opened.
The file doesn't remain open long enough to save as or export as another format.
I have come across the email corrupt_indesign_docs@adobe.com and wonder if this is still active to provide support - so far I haven't heard anything.
There are repair tools that I could try - is there a recommendation for one of these tools?
Many thanks,
Emma.
There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.
If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.
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I'm not sure if this is still active. To be honest I'd not heard of that email address before.
Try this 1:
Then try to relaunch the document.
Try this 2:
Then try to relaunch the document.
Try this 3:
Then try to relaunch the document.
Lastly, review the following post, and INDDRecovery app link in it. Naturally install and run at own risk, I'd recommend you back up your system first before installing, so you have roll-back options if needed: INDDRecovery — a program for restoring corrupted InDesign documents
Hopefully one of these will allow you to open the document long enough to save it as IDML, so you can try reopening the IDML file in InDesign.
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did not help
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There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to corrupt_indesign_docs@adobe.com and I will take a look at the document.
If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.
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did you look at my document
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I sent my file to Adobe via your chat service and my issue was resolved
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they did not resolve my isuss