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pritcharddesign
Inspiring
Apr 19, 2018 4:41 PM UTC
Answered

Error code 5

I created a file this morning and have restarted since. Now when I try to open it, I get a message saying the file is damaged and can't be opened. Error code: 5

Is there any way I can save it?

Thanks.

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Srishti_Bali
Srishti_BaliCorrect answer
Legend
May 14, 2018 6:28 PM UTC

Hi there,

We are sorry for the inconvenience. Please share your file at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

Regards,

Srishti

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13 replies

Community Expert
LaubenderCommunity Expert
Community Expert
Jun 4, 2022 6:44 PM UTC

In case of Error Code 5 when you try to open an InDesign document, see into a possible solution below.

Big thanks to Kasyan Servetsky who posted this on his website!

 

INDDRecovery — a program for restoring corrupted InDesign documents
Platform: Windows, Author: Mikhail Kondakov

 

"The current version of the program checks the integrity of the document’s block structure and corrects it.

In some cases this allows you to repair a file which InDesign is unable to open with Error code:5."

 

http://kasyan.ho.ua/indesign/all/indd_recovery.html

 

Regards,
Uwe Laubender
( Adobe Community Professional )

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Simone Christiane5D2C
Participant
May 27, 2021 10:30 AM UTC

i have the same problem now.... Can someone please help me?

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pams74444696
Participant
Aug 12, 2019 1:44 PM UTC

Had this problem this morning. Sent link to files in Dropbox this morning. Adobe - please help!

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    ilk46984300
    ilk46984300
    Participant
    Aug 21, 2018 7:58 PM UTC

    I adobe, can you help me with the same problem?

    Many thanks!

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Aug 22, 2018 9:13 PM UTC

    Please read through the thread—the answer has been post twice by staff with the email address at adobe.com where you can send your file.

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    Srishti_Bali
    Srishti_BaliCorrect answer
    Legend
    May 14, 2018 6:28 PM UTC

    Hi there,

    We are sorry for the inconvenience. Please share your file at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

    Regards,

    Srishti

    Translate
    bernardino luizc95797511
    bernardino luizc95797511
    Participant
    Aug 16, 2018 8:42 PM UTC

    I had the same problem today (Error code: 5). Can you help me?

    Thanks.

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    Srishti_Bali
    Srishti_Bali
    Legend
    Aug 22, 2018 8:19 PM UTC

    Hi,

    Please share your files at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

    Regards,

    Srishti

    Translate
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