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pritcharddesign
Inspiring
April 19, 2018
Answered

Error code 5

I created a file this morning and have restarted since. Now when I try to open it, I get a message saying the file is damaged and can't be opened. Error code: 5

Is there any way I can save it?

Thanks.

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Srishti_Bali
Srishti_BaliCorrect answer
Legend
May 14, 2018

Hi there,

We are sorry for the inconvenience. Please share your file at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

Regards,

Srishti

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13 replies

Community Expert
LaubenderCommunity Expert
Community Expert
June 4, 2022

In case of Error Code 5 when you try to open an InDesign document, see into a possible solution below.

Big thanks to Kasyan Servetsky who posted this on his website!

 

INDDRecovery — a program for restoring corrupted InDesign documents
Platform: Windows, Author: Mikhail Kondakov

 

"The current version of the program checks the integrity of the document’s block structure and corrects it.

In some cases this allows you to repair a file which InDesign is unable to open with Error code:5."

 

http://kasyan.ho.ua/indesign/all/indd_recovery.html

 

Regards,
Uwe Laubender
( Adobe Community Professional )

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Simone Christiane5D2C
Participant
May 27, 2021

i have the same problem now.... Can someone please help me?

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pams74444696
Participant
August 12, 2019

Had this problem this morning. Sent link to files in Dropbox this morning. Adobe - please help!

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    ilk46984300
    ilk46984300
    Participant
    August 21, 2018

    I adobe, can you help me with the same problem?

    Many thanks!

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 22, 2018

    Please read through the thread—the answer has been post twice by staff with the email address at adobe.com where you can send your file.

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    Srishti_Bali
    Srishti_BaliCorrect answer
    Legend
    May 14, 2018

    Hi there,

    We are sorry for the inconvenience. Please share your file at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

    Regards,

    Srishti

    Translate
    bernardino luizc95797511
    bernardino luizc95797511
    Participant
    August 16, 2018

    I had the same problem today (Error code: 5). Can you help me?

    Thanks.

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    Srishti_Bali
    Srishti_Bali
    Legend
    August 22, 2018

    Hi,

    Please share your files at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

    Regards,

    Srishti

    Translate
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