Participating Frequently

Answered

How to open a corrupt/damaged Indesign file?

Forum|Forum|12 years ago
February 12, 2014
7 replies
57481 views

I've got a five-year old Indesign file (book) that I've been working on for months in the latest Creative Cloud version. This morning Indesign suddenly crashed and now when I try to open my file Indesign says it's "damaged" and when I try to repair the file Indesign crashes every time.

I can open other Indesign files, just not this one.

I'm on a PC running Windows 7 and the file in question is large, 225 mb, with lots of graphics, etc.I think it might have been created on CS2 then worked on in CS4 before migrating to CC.

Performance

This topic has been closed for replies.

Correct answer Srishti Bali

Hi all,

Sorry to hear about your experience. The email address mentioned in this discussion previously is not operational anymore. We request you to use this email ID idfile@adobe.com for sharing your files with us. The investigating team will get back to you as soon as they have completed their investigation.

Before you send your files, please try the steps suggested on this page ( https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html ).

If the file is larger than 10 MB, you can upload it to your Creative Cloud account ( https://helpx.adobe.com/in/creative-cloud/help/share.html ) and email the link to idfile@adobe.com.

Note: The success of recovery will depend on the nature of the issue, which is why the investigating teams cannot guarantee the recovery of all files.

Regards,

Srishti

L

le83

Participant

Dear Sir or Madam,

my InDesign file can no longer be opened.

It was originally stored on an external hard drive.

When copying some files to the hard drive (folder for InDesign document), there were a few problems
because the hard drive hung up but then worked again. Access to all files has been possible since the hard disk was last hung up (even old InDesign documents can be opened without any problems), only the document currently being edited no longer works: After an eight-second startup process, the message "InDesign CS5 no longer works" and then InDesign closes. "Error code: 4" also appears.

Copying the folder from the external hard drive to the internal hard drive is also of no use: the file
cannot be opened.

I would therefore be very grateful if you could help me in the short term.

Friendly greetings

Marcus

____________________________________________

Sehr geehrte Damen und Herren,

meine InDesign-Fatei lässt sich nicht mehr öffnen.

Sie ist ursprünglich auf einer externen Festplatte gespeichert gewesen.

Beim Kopieren einiger Dateien auf die Festplatte (Ordner für InDesign-Dokument) gab es ein paar Probleme, da sich die Festplatte leicht aufhängte, dann aber wieder funktionierte.

Seit dem letzten Aufhängen der Festplatte ist zwar ein Zugriff auf alle Dateien möglich (auch alte InDesign-Dokumente lassen sich problemlos öffnen), nur das aktuell bearbeite Dokument geht nicht mehr: Nach einem etwa achtsekündigen Startprozess kommt die Meldung "InDesign CS5 funktioniert nicht mehr" und danach wird InDesign geschlossen. Es erscheint auch "Fehlercode: 4"
Auch das Kopieren des Ordners von der externen Festplatte auf die interne Festplatte nützt nichts: Die Datei lässt sich nicht öffnen.

Ich wäre Ihnen daher sehr verbunden, wenn sie mir kurfristig helfen können.

Freundliche Grüße
Marcus Rangnick

L

Laubender

Community Expert

Hallo Marcus,

sehr wahrscheinlich ist Deine Datei irreparabel beschädigt.

Du könntest ein Beispiel an Adobe schicken und hoffen, dass sie zu reparieren ist.

Das ist allerdings keine kurzfristige Lösung. Probieren kannst Du's trotzdem:

corrupt_indesign_docs@adobe.com

Oder Du könntest diesen Service von Markzware nutzen:

https://markzware.com/products/file-recovery-service/

Wirf auch mal einen Blick hier rein:

https://helpx.adobe.com/in/indesign/kb/troubleshoot-file-issues.html

Gruß,
Uwe Laubender

( ACP )

L

le83

Participant

Hallo Uwe,

ich danke dir für die Antwort und die Tipps. Letztere habe ich ebreits alle befolgt. Nun warte ich.

Was macht dich so sicher, dass sie irreparabel ist?

Gruß
Marcus

P

Pijnacker01

Participating Frequently

Hello, We at Markzware offer for years an InDesign file recovery service. It has received good reviews and works about 70% of the time. We can fix corrupt CC 2019 and lower layouts. We respond as fast as possible, normally within a couple of hours. So if you're in a rush, we stand-ready to assist:

https://markzware.com/products/file-recovery-service/

Friendly Regards,

David Dilling

Markzware

A

andersoncheng

Participant

Hi, I also cannot open my file suddenly!!! Please help!!! Using windows10, Indesign Adobe CC. who should I contact?

tasarimkar

Participant

Hi,

İhave the same problem my file is damaged I can not open it and I need a help is there anybody could give me a help I need to deliver the project to costumer this week

M

mpannone

Participant

I am having the same problem and have tried everything. Still not working

B

bangd38204195

Participant

Hi,

Indesign crashes why opening an important file, other files are ok. I have try to manual delete preferences as well as open and export using script.

Any other thing I can do? Btw, I have send an email to corrupt_indesign_docs@adobe.com <Note by admin: This email ID is no longer valid. Please use idfile@adobe.com instead to share your files with Adobe for investigation>

Please help to examine the file.

Willi Adelberger

Community Expert

Can you create a link to you file? Maybe via Dropbox?

Did you try to clean up via IDML?

B

bangd38204195

Participant

Hi Willi,

Please refer to this link: WWWTabloid.indd - Google Drive

How do I clean up via IDML? Thanks for help.

[EDIT - download can't be scanned for virus check - moderator]

Willi Adelberger

Community Expert

Export as IDML and open that and save again.

If this does nt work, save as IDML without opening the file. This is possible via script.

If this does not work use your latest backup.

P

Pam BourdonAuthor

Participating Frequently

Thanks for the suggestions. I can't open the orginal file - Indesign crashes every time. Assuming you don't have to open Indesign, the script idea might work, but I don't know how to save as IDML via a script. Can you describe please?

I have a back-up but it's three days old. I'll lose enough work that trying to find a better option is worth the time.