Hi, Indesign ver. 16.1 on Windows 10 (but same problem with previous versions), I have problems with hyperlinks setted as email link or even as url typing "mailto:firstname.lastname@example.org". Once I upload to publish online and click on the hyperlink, a white page appears with written "Connection denied by mail.google.com.".
I also tried with a button setted with "send email" action on an interactive pdf but always the same issue.
thank you for your reply but I've correctly created an hyperlink using link to: email.
My test was done using Google Chrome Browser for desktop and I found that the problem is Chrome which blocks the hyperlinks to my web email (gmail).
I tried Firefox, Microsoft Edge, the old Microsoft Explorer and Chrome for Android and all of them work fine with the hyperlink on Publish Online.
So I guess there is something wrong with Chrome for desktop and, since Chrome is one of the most popular browser, I wonder if is a kind of bug of my version or if is an official bug with it. I have the latest official desktop version 88.0.4324.150 running on Windows 10 pro updated.
This is the link for the check on publish online: the magenta rectangle works fine as hyperlink except in Chrome for Desktop: