Hyperlink email issues on publish online and interactive pdf

Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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Hi, Indesign ver. 16.1 on Windows 10 (but same problem with previous versions), I have problems with hyperlinks setted as email link or even as url typing "mailto:myemail@gmail.com". Once I upload to publish online and click on the hyperlink, a white page appears with written "Connection denied by mail.google.com.".

I also tried with a button setted with "send email" action on an interactive pdf but always the same issue.

Does anybody have some solution?

Thank you.

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Bug, EPUB, Publish online

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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Not sure if your final output is PDF or Publish Online.

For Publish Online, it works just fine. Be sure and create your hyperlink using Link To: Email

 

email hyperlink.png

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Community Beginner ,
Feb 14, 2021 Feb 14, 2021

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Hi Diane,

thank you for your reply but I've correctly created an hyperlink using link to: email.

My test was done using Google Chrome Browser for desktop and I found that the problem is Chrome which blocks the hyperlinks to my web email (gmail).

I tried Firefox, Microsoft Edge, the old Microsoft Explorer and Chrome for Android and all of them work fine with the hyperlink on Publish Online.

So I guess there is something wrong with Chrome for desktop and, since Chrome is one of the most popular browser, I wonder if is a kind of bug of my version or if is an official bug with it. I have the latest official desktop version  88.0.4324.150 running on Windows 10 pro updated.

This is the link for the check on publish online: the magenta rectangle works fine as hyperlink except in Chrome for Desktop:

 

https://indd.adobe.com/view/557e925b-b73a-4a0b-ad6d-50f4e2ec838a

 

Could you kindly try, if possible, on Chrome Desktop browser?

Thank you 

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