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Indesign 15.0.1. and Dropbox

New Here ,
Feb 15, 2020

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Hi! I have got a problem with the newest version of Indesign.

I am a editor of the magazine. All our issues are kept in dropbox. Several persons are sharing all th folders and it worked fine, unless I upgrated Id. Now as soon as I try to open a file from any folder DB starts synchronizing old files, and in this case Id stops responding. So the problem is that it is impossible to open an Id file when my dropbox is open. 

Does anyone know what the reason is and how to cope with it? 

 

Thank you!

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Correct answer by BobLevine | Most Valuable Participant

Are you using the smart sync feature? If so, turn it off.

TOPICS
How to, Publish online, Server developers, Sync and storage

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Indesign 15.0.1. and Dropbox

New Here ,
Feb 15, 2020

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Hi! I have got a problem with the newest version of Indesign.

I am a editor of the magazine. All our issues are kept in dropbox. Several persons are sharing all th folders and it worked fine, unless I upgrated Id. Now as soon as I try to open a file from any folder DB starts synchronizing old files, and in this case Id stops responding. So the problem is that it is impossible to open an Id file when my dropbox is open. 

Does anyone know what the reason is and how to cope with it? 

 

Thank you!

Most Valuable Participant
Correct answer by BobLevine | Most Valuable Participant

Are you using the smart sync feature? If so, turn it off.

TOPICS
How to, Publish online, Server developers, Sync and storage

Views

562

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Feb 15, 2020 0
Most Valuable Participant ,
Feb 15, 2020

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Are you using the smart sync feature? If so, turn it off.

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Feb 15, 2020 1
New Here ,
Feb 15, 2020

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I am... Oh, thank you! Will do now!

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Feb 15, 2020 0
New Here ,
Apr 10, 2020

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I'm also having this issue, but smart sync is not enabled. On both my Mac laptop and iMac. If I try and open an indesign file that's in my Dropbox then indesign will hang. If I drag the indesign file to my desktop and open it then it opens as it should. For me this points to a problem with Dropbox. I've been onto support at Dropbox and eventually then said it isn't a Dropbox problem. I've been having this problem for a number of months. I've deleted indesign prefs, cleared cache, uninstalled and deleted all indesign app files, re-installed again. It still happens. Any other ideas what may be happening or suggestions?

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Apr 10, 2020 0
New Here ,
Apr 10, 2020

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I'm also having this issue, but smart sync is not enabled. On both my Mac laptop and iMac. If I try and open an indesign file that's in my Dropbox then indesign will hang. If I drag the indesign file to my desktop and open it then it opens as it should. For me this points to a problem with Dropbox. I've been onto support at Dropbox and eventually then said it isn't a Dropbox problem. I've been having this problem for a number of months. I've deleted indesign prefs, cleared cache, uninstalled and deleted all indesign app files, re-installed again. It still happens. Any other ideas what may be happening or suggestions?

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Apr 10, 2020 0
Most Valuable Participant ,
Apr 10, 2020

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If the files are fully sync'ed I don't see how it could be a Dropbox issue. Are you absolutely sure the files are fully synced and all of the links are as well?

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Apr 10, 2020 0
New Here ,
Apr 11, 2020

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Yeah, everything is fully synced. All my work sits in the Dropbox folder, some of it's been in there for months. But if I try and open any of those indesign files, indesign will hang, if I drag it to the design top it will open. So you don't think its a Dropbox issue? Are there any crash logs that might reveal something?

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Apr 11, 2020 0
Most Valuable Participant ,
Apr 11, 2020

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No, I don't.

Update InDesign to 15.0.2.

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Apr 11, 2020 0
New Here ,
Apr 11, 2020

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I'm on 15.0.2, I've uninstalled and reinstalled indesign. Are there any crash logs that might show anything?

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Apr 11, 2020 0
Most Valuable Participant ,
Apr 11, 2020

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I have no idea what's going on. What I do know is that any file properly synched with Dropbox is no different than any other file that's on your local harddrive.

 

If you do get a crash report, post it on pastebin.com and post a link to that here. Do not post the crash report here.

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Apr 11, 2020 0