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InDesign 2019 not working properly on mac OS Catalina

Forum|Forum|6 years ago
October 9, 2019
10 replies
11410 views

Indd not working properly after installing OS Catalina yesterday. Selection tools not working. I've tried restarting a bunch of times and also have uninstalled and reinstalled indd with the same issue eventually happening. Any fixes out there? Greatly appreciate any suggestions! I am unable to work in indd.

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Correct answer grazibm

I have this same issue. I recently updated to macOS Catalina 10.15.2 (19C57), newest version of Adobe InDesign CC. All my links appear correct in preflight panel, and I am also unable to export a .pdf (interactive); similar to the issue Aidanj is having.

• I exported an IDML, and ALL links disappear, so that doesn't seem to work.

• I open the original .indd document, and packaged it (including links, fonts and .imdl). I then opened the new InDesign file-copy located in the packaged folder, and successfully exported a .pdf (interactive).

The message I am receiving when exporting a .pdf is: "Indesign “this document contains links to files/URL(s) that are not accessible. Please check your network connectivity or the original source of content."

Hi everyone.

I was having the same problem for almost 2 months.

This solved my problem:

Go to your system preferences > security and privacy > files and folders > click all the boxes under Indesign and Illustrator

P

photovoyager

Participant

I can add InDesign 2020, but cannot add Older versions to the list, even in full disk Access. Quite frustrating — because not all printers or people use the most recent Adobe products where I live.
(I have projects in InDesign 2018, but cann not open older versions of Adobe products.)

T

Test Screen Name

Legend

Apple made sure old apps did not work properly in Catalina. If you want to run old apps (which is a reality for InDesign especially) you needed to keep an old system going to run them. (Too late to download now).

M

maitri.c@nid.edu

Participant

This saved my life, thank you!

drewm98296949

Participant

Thank you, thank you, thank you!

O

Only JoKing

Participant

I dont get the option to populate the Files and Folders right hand screen with Adobe Indesign - how can I add it?

R

remyc57389236

Participant

same question here!

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Test Screen Name

Legend

1. use InDesign 2020

2. click + to add the app if needed

X

xavis53994596

Inspiring

I've been looking for the solution for months. Thank you!

Srishti Bali

Community Manager

Hi Dana,

We are sorry to hear about this. In addition to the suggestions shared above, I would request if you can share a few more details like:

Does updating InDesign to 14.0.3 helped to resolve the issue?
Try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there.
If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors:
Go to Terminal (Go > Utilities > Terminal.app)
Execute the following command on terminal to provide permission:
- sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign
- sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign
- sudo chmod -R 777 /Users/<user>/Library/Application Support

Let us know if this helps or if you need any further assistance.

Regards,

Srishti

L

Lafleurt

Participant

Having problems too since upgrading. When reopening InDesign files that were created before the upgrade I'm discovering documents are not loading correct images (this is random throughout the doc) while the preflight panel is not showing any problems. When exporting to pdf, get notices that URLs are missing although links panel is showing everything is updated. Currently using InDesign 14.0.3. It's unfortunate that the most common advice is to run and hide. Adobe needs to hear about issues from real life users/situations and help figure it out.

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this issue. I would request if you can share a few more details like:

Few screenshots of the issue.
Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link.
Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

We’re here to help, just need more info.

Regards,

Srishti

T

Test Screen Name

Legend

Go back to an older system. Wait. Learn caution: this happens with every new system. You were brave to go so early.

Steve Werner

Community Expert

New operating systems are always susceptible to unreported and/or unfixed bugs. That's why you shouldn't update a production computer unless you've made a complete backup (so you can revert if you have to) and you're cautious about doing an update.

Steve Werner

Community Expert

What version of InDesign? InDesign CS6 or earlier won't install at all. Current versions were not tested with macOS Catalina. Probably only the version due out in November with the Adobe MAX conference was tested to work witn Catalina.

macOS Catalina is the End of the Road for InDesign CS6