InDesign 2020 crashing while working with Text

I am experiencing the same issues on a couple files of my own via InDesign; one of which is a 28 page corporate guidelines file that I have been working on for the past couple weeks (was literally on the final page when file crashed & corrupted).

I am unable to pull any information out of this document by dragging any elements onto a new sheet/book.

I am working on a Microsoft Surface Pro 2 with the most updated Adobe/Windows software (as of 1/29/20). Is there any way I can save this file? My company plans on using this project to format all company branding/stationery for the next decade or so. Please advise.

Hi xtinna2,

I cannot tell what went wrong. Saw nothing unusual in the history of the document.

Hope, you can restore the document from the IDML file quickly.

If you get into trouble again with it come back here. Then perhaps it has to do with the used font.

But I guess you did a lot of documents with the same font combination that are not corrupt.

Regards,
Uwe Laubender

( ACP )

Hi xtinna2,

opened your sample document.

Tried to export a selection of text frames on the master page to an IDMS snippet file.

InDesign 2020 crashed immediately. The IDMS file was not written.

I'd say work on with the IDML file. Format your text anew. Also define new paragraph styles.

The current InDesign 2020 document is damaged beyond repair

Regards,
Uwe Laubender

( ACP )

Hi xtinna2,

if this is only with one single file, what exactly does the text contain you like to copy, cut or paste?

Something special like an anchored object or a table perhaps? If a table, does the table contain any graphic cells?

Or is it any selected text of this document that leads to a crash if you cut, copy or paste?

Regards,
Uwe Laubender

( ACP )

Have you tried trashing preferences? Doing so will take the program back to its defaults and will, hopefully, fix the issue you're having.

To do so on a Mac:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Hi xtinna2,

hm. CUT will crash InDesign 2020? Always? Or only with a distinct document?

So COPY is okay? Otherwise PASTE wouldn't be possible? Or do you paste contents from a different app or document?

Regards,
Uwe Laubender

( ACP )

It happens on several documents, each containing Pantone spot colours (don't know if it may be related).

I've manually reset preferences, I've unchecked the advanced type options in the Preferences, I've tried saving the file as IDML and working on this new file, but it changed nothing. Everytime I click on the text with the text tool, ID crashes.

Version 15.0.1

Windows 10 v. 1903

GPU Nvidia RTX 2070

Thanks.

Addendum : the Property panel might have something to do with it ; when it is not open, I can edit the text without crashes.

{Renamed By MOD}

InDesign CC 15.1 unexpectedly quits when I copy text from the text box and it happens with multiple files, not in any specific file.