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Question

Slow performance in InDesign v16.3.2 on Mac OS Big Sur v11.5.1 - Spinning Beach Ball

Forum|Forum|4 years ago
July 30, 2021
15 replies
5836 views

To my great dissapointment and frustration InDesign has a very slow performance.

Every time I try to do any action/move/ absolutely anything the "beach ball" appears and stalls me for 5-10 seconds.
So far I have tried, unistalling-installing the program, resetting prefereces changing color profiles and monitor settings and absolutely NOTHING works.

Please Adobe... find a solution!!!

Im running InDesign 2021 (16.3.2) on Mac OS Big Sur (11.5.1) annoying slow performance

{Renamed by MOD}

Performance

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Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble you are facing. I understand your frustration. Could you please share a few more details:

Does InDesign slow down while working on a specific document? If yes, could you please share that document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System / External HDD)?
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
Are you using TimeMachine? If yes, please try disabling it as multiple users have reported that TimeMachine has slowed down some apps while they were working.
Does turning off Automatic Graphics Switching from Macbook settings (Both Battery and Power adapter) helps to resolve the issue? (https://support.apple.com/en-us/HT202043)

We are here to help, just need more info.

Thanks & Regards,

Anshul Saini

G

George DelAuthor

Participating Frequently

Thank you so much for your response.. will try to answer in between your questions..

Does InDesign slow down while working on a specific document? If yes, could you please share that document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
InDesign slows down in any document. Old or new, small in file size or big, single page or multipage. Unfortunately i cannot upload the file due to GDPR restrictions.
Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System / External HDD)?
Generally all files are saved in system HDD. There are no links in network drives. Brochures include texts with either Adobe or Google fonts.
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
It started about a month ago but back then i didnt pay much attention to it. Now that iam in high need to finish the project im with tied hands
Are you using TimeMachine? If yes, please try disabling it as multiple users have reported that TimeMachine has slowed down some apps while they were working.
I have Time Machine on Synology Nas Server Drive, installed on June the 4th 2021. Will disable it and see how it goes.
Does turning off Automatic Graphics Switching from Macbook settings (Both Battery and Power adapter) helps to resolve the issue? (https://support.apple.com/en-us/HT202043)
Im actually running an iMac with the system specs i attach bellow.

Once again thank you for your response. Will give you feedback on disabling Time Machine later on.

Mike Witherell

Community Expert

Have you tried this troubleshooting information?

https://community.adobe.com/t5/indesign/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234

Mike Witherell

G

George DelAuthor

Participating Frequently

Hi Mike,

Thank you for your response. I have already tried most of the things in list with no results unfortunately

😞

Steve Werner

Community Expert

I agree with Randy. We need more information about your system.

I'm using the same version of Big Sur as you and the same version of InDesign. I have a 2016 MacBook Pro (specs attached). InDesign launches in 6 seconds and never get "beach balls".

G

George DelAuthor

Participating Frequently

These are my systems requirments...

Randy Hagan

Community Expert

That helps a lot. Thanks for getting back with us. What kind of work are you doing with InDesign?

We're happy to help as we can.

Randy

Scott Citron

Legend

I'm experiencing just the opposite on my new iMac M1. InDesign launches in three seconds. Amazing. I'm curious to follow this thread, nonetheless, as ID on my late 2017 iMac (Intel) is a bit of a dog these days.

Randy Hagan

Community Expert

It would help if you'd let us know what kind of a system you're using and what its specifications are, as well as what kind of documents you're working on when these delays are occurring.

There could be any of a number of causes for your issues. Knowing what you're doing, and what kind of system you're doing it with, will help us determine how we may be able to help you.

Randy

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