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patMorita
Inspiring
Mar 5, 2021 10:35 AM UTC
Answered

InDesign 2021 crashing on macOS Big Sur while typing this (WST-111.U.771) text string

Hi there,

i am on macOS Big Sur (11.1), InDesign 16.1, Intel

 

I discovered a strange behaviour. On a data merge, InDesign crashed.

I broke it down to the following, reproducable behavior.

 

  • Open a new document
  • Create a text frame
  • Copy or tpye in the following text: WST-111.U.771

--> This leads to a crash every single time

 

Now has anyone an explanation for this?

 

Edit: The pattern seems like "AAA-111.U" that causes crashes.

Edit2: It does not seem to appear on Windows machines

 

Regards

Pat

 

 

{Renamed by MOD}

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Srishti_Bali
Srishti_BaliCorrect answer
Legend
May 25, 2021 7:12 PM UTC

Hi all, 

 

Sorry about the trouble this issue has caused. We've tried to fix this in our latest release. Please update your InDesign to 16.2.1 to get this fixed. 

 

Let us know if you still need assistance.

 

Regards,

Srishti

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10 replies

Srishti_Bali
Srishti_BaliCorrect answer
Legend
May 25, 2021 7:12 PM UTC

Hi all, 

 

Sorry about the trouble this issue has caused. We've tried to fix this in our latest release. Please update your InDesign to 16.2.1 to get this fixed. 

 

Let us know if you still need assistance.

 

Regards,

Srishti

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Srishti_Bali
Srishti_Bali
Legend
Mar 9, 2021 12:52 PM UTC

Hi all, 

 

Thanks for your time and patience. We have been able to replicate this issue and our team is working on it. I would request if you could post the issue on our UserVoice page ( https://indesign.uservoice.com/ ) and copy-paste the link here so that other users can also upvote.

 

Once the issue is fixed, profuct team will update the UserVoice page and you will be notified by the email.

 

Regards!

 

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patMoritaAuthor
Inspiring
Mar 9, 2021 1:30 PM UTC

At anyone reading this post, please upvote here: 

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/42872157-indesign-2021-crashing-on-macos-big-sur-while-typi

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Willi Adelberger
Community Expert
Willi AdelbergerCommunity Expert
Community Expert
Mar 5, 2021 3:05 PM UTC

I had a similiar problem with the string ,text‘-xyz pattern and German 2006 settings. But it is resolved now. In the next days will be a roll-out of the updated version. Hopefuly your problem is solved within this too.

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patMoritaAuthor
Inspiring
Mar 5, 2021 4:08 PM UTC

Its german version in my case too. Is there a workaround?

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xaverr26601882
Inspiring
Mar 6, 2021 7:16 AM UTC

Habe das gleiche Problem schon im November 2020 an Adobe weitergegeben. Bei mir ist es die Textfolge ,Union'-W die zum Absturz von InDesign 2021 auf MacOS Big Sure führt.

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Srishti_Bali
Srishti_Bali
Legend
Mar 5, 2021 2:51 PM UTC

Hi there,

 

Sorry to hear about this trouble. I am afraid, I tried but, could not replicate this behavior on my BigSur machine. Would you mind sharing a few more details?

  • Exact version of BigSur
  • Is your machine powered by M1
  • A small video of the workflow.

 

 

We're here to help, just need more info.

 

Regards,

Srishti

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patMoritaAuthor
Inspiring
Mar 5, 2021 4:06 PM UTC

Point 1+2 are already mentioned in the original Post.

Point 3 is also mentioned just not in video Form. How useful is recording a crash...

I could provide system log though.

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Srishti_Bali
Srishti_Bali
Legend
Mar 5, 2021 9:47 PM UTC

Yes, it would be great if you could share the crash log. Steps are shared here ( https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html  ).

 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

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