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December 5, 2017
Pergunta

Indesign CC 2018 won't open

  • December 5, 2017
  • 2 respostas
  • 420 Visualizações

So yesterday I updated all my Adobe Applications to the CC 2018. All of them work perfectly, except my Indesign. The moment it opens it crashes and I get this report. What do I need to do? It is very important since I need it for my job and my university. I have tried everything that people suggest, I have also read other forums for answers, but none of them work.! I had to go back to CS6...

Process:               Adobe InDesign CC 2018 [603]

Path:                  /Applications/Adobe InDesign CC 2018/Adobe InDesign CC 2018.app/Contents/MacOS/Adobe InDesign CC 2018

Identifier:            com.adobe.InDesign

Version:               13.0.1.207 (13010)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign CC 2018 [603]

User ID:               501

Date/Time:             2017-12-05 11:03:19.145 +0200

OS Version:            Mac OS X 10.13.1 (17B1003)

Report Version:        12

Anonymous UUID:        83DB85B0-39D0-23CA-A0FD-4F16FE43E056

Time Awake Since Boot: 1300 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000134

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

VM Regions Near 0x134:

-->

    __TEXT                 0000000109a91000-0000000109a98000 [   28K] r-x/rwx SM=COW     [/Applications/Adobe InDesign CC 2018/Adobe InDesign CC 2018.app/Contents/MacOS/Adobe InDesign CC 2018]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.amtlib              0x000000010e1f1330 0x10e1e7000 + 41776

1   com.adobe.amtlib              0x000000010e1fa5f3 0x10e1e7000 + 79347

2   com.adobe.amtlib              0x000000010e1fe9fe 0x10e1e7000 + 96766

3   com.adobe.amtlib              0x000000010e1ff3ba 0x10e1e7000 + 99258

4   com.adobe.amtlib              0x000000010e1e9623 AMTValidateProductLicense + 141

5   PublicLib.dylib                0x000000010b243b49 SerialNumberPrivate::VerifyAtFirstIdle(bool) + 457

6   com.adobe.InDesign.Application UI 0x0000000136ac4603 0x1369c9000 + 1029635

7   com.adobe.InDesign.AppFramework 0x00000001366b3327 0x136647000 + 443175

8   com.adobe.InDesign.AppFramework 0x00000001366b2c57 0x136647000 + 441431

9   com.adobe.InDesign.Application UI 0x0000000136b5228d 0x1369c9000 + 1610381

10  com.apple.AppKit              0x00007fff4cd3b0f6 -[NSApplication _doModalLoop:peek:] + 551

11  com.apple.AppKit              0x00007fff4cf1fd63 __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64

12  com.apple.AppKit              0x00007fff4cf1fd10 __35-[NSApplication runModalForWindow:]_block_invoke + 75

13  com.apple.AppKit              0x00007fff4d3cd101 _NSTryRunModal + 100

14  com.apple.AppKit              0x00007fff4cd38b3d -[NSApplication runModalForWindow:] + 133

15  com.apple.AppKit              0x00007fff4cf0df73 __19-[NSAlert runModal]_block_invoke_2 + 158

16  com.apple.AppKit              0x00007fff4cf0dec2 __19-[NSAlert runModal]_block_invoke + 75

17  com.apple.AppKit              0x00007fff4d3cd101 _NSTryRunModal + 100

18  com.apple.AppKit              0x00007fff4cdad739 -[NSAlert runModal] + 124

19  com.apple.AppKit              0x00007fff4cdd8dd1 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 937

20  com.apple.AppKit              0x00007fff4cdd89ed -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 25

21  com.apple.AppKit              0x00007fff4cdd899f -[NSPersistentUIRestorer promptToIgnorePersistentState] + 241

22  com.apple.AppKit              0x00007fff4cb0dbad -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:completionHandler:] + 183

23  com.apple.AppKit              0x00007fff4cb0d9ca -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 549

24  com.apple.AppKit              0x00007fff4cb0d60d -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690

25  com.apple.Foundation          0x00007fff515c4be4 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287

26  com.apple.Foundation          0x00007fff515c4a62 _NSAppleEventManagerGenericHandler + 102

27  com.apple.AE                  0x00007fff505b2e20 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1788

28  com.apple.AE                  0x00007fff505b26c7 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41

29  com.apple.AE                  0x00007fff505b25b5 aeProcessAppleEvent + 383

30  com.apple.HIToolbox            0x00007fff4e81af60 AEProcessAppleEvent + 55

31  com.apple.AppKit              0x00007fff4cb08ce2 _DPSNextEvent + 2788

32  com.apple.AppKit              0x00007fff4d29de6c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044

33  com.apple.AppKit              0x00007fff4cafd831 -[NSApplication run] + 764

34  com.adobe.exo.framework        0x000000010c89dbb8 exo::app::OS_AppBase::RunEventLoop() + 56

35  com.adobe.InDesign.AppFramework 0x00000001367a3ab3 0x136647000 + 1428147

36  com.adobe.InDesign.AppFramework 0x00000001367a26aa 0x136647000 + 1423018

37  com.adobe.InDesign            0x0000000109a9209a main + 730

38  libdyld.dylib                  0x00007fff76ace145 start + 1

[snipped by moderator]

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2 Respostas

BobLevine
Community Expert
Community Expert
December 5, 2017

One more thing...telling us you've tried "everything" is meaningless. You need to list those things here.

BobLevine
Community Expert
Community Expert
December 5, 2017

First try resetting your preferences. If that doesn't fix it, did you choose to uninstall CC2017 and migrate the preferences over? If so, uninstall it, and reinstall it, again without those choices.

Two other points. Do not post crash reports here. Post them on pastebin.com and give us a link.

Secondly, you get all versions from CS6 forward with your subscription. There was no reason to go back to CS6.