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K
krzysiekt44191413
Participant
October 17, 2018
Answered

InDesign CC 2019 freezes on Win10

  • October 17, 2018
  • 8 replies
  • 17810 views

Hi,

After two days of testing brand new InDesign CC 2019 on Win 10, I have so many freezes, so I had to came back to previous version of ID. Do anyone had this same problem? Do you have any solution for that?
Thnx

This topic has been closed for replies.
Correct answer Srishti Bali

Hi there,

We are sorry to hear about this. For performance issues on Windows please try these steps and share results:

https://indesignsecrets.com/6-tips-speed-up-indesign.php

In case this does not help, please try resetting preferences for Illustrator:

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Rename InDesign folders to InDesign.old. (Zip InDesign.old folder and upload it to Creative Cloud/ Dropbox/ Google Drive and share it with us)
  • Launch InDesign from CC.

Regards,

Srishti

8 replies

MarieAbend
MarieAbend
Participating Frequently
November 14, 2018

Close the window and restart indesign.

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
November 20, 2018

Hi all,

We have fixed major performance issues in the latest update(14.0.1).  Please use the Creative Cloud app to update InDesign. Please refer to this help article if you face any difficulty in updating. : Update apps to the latest release of Adobe Creative Cloud

Regards,

Srishti

RTG Tony
RTG Tony
Participant
November 22, 2018

As far as I can see now, all problems are solved with the newest version. In some cases when changing between more windows, it seems there is a delay in e.g. typing text.

T
ToGoMG
Participant
November 13, 2018

Whenever I open the new Indesign and try to edit a text box it freezes for at least a minute then works fine.  Most of the files I am currently working on have been converted to the newer version from the last version.

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
November 13, 2018

Turn off the Control Panel and search the forum. This has been discussed to death in countless other threads.

T
ToGoMG
Participant
November 13, 2018

Boblevine, I know this has been discussed and I know you have responded to other people with the same comment, however what does disabling the control panel do...and can I enable the control panel again?

whatyouare
whatyouare
Known Participant
October 31, 2018

Still happening for me. Opening an older document, clicking to edit text, clicking the text tool in a NEW document, etc. Hangs constantly, nearly every time I have it open.

L
Community Expert
LaubenderCommunity Expert
Community Expert
October 31, 2018

Hi whatyouare ,

this bug is not fixed yet.

And it is tied to the Control panel.

Turn it off you'll see no lag. Turm it on again and the bug is back immediately.

Add your voice here:

Problem with changing the cursor to text – Adobe InDesign Feedback

And vote to fix the issue.

Regards,
Uwe

RTG Tony
RTG Tony
Participant
October 22, 2018

Here is "the solution".

Close the WINDOW Fonts in InDesign and restart InDesign. You will see the a normal start-up and by opening your document, it opens as it has to open. Try these, for me this worked well!

To see the fonts, you can open the Window "Properties", there you can find the font you're using now

AnshulJain19
Adobe Employee
AnshulJain19
Adobe Employee
October 18, 2018

Hi all,

Can you please mention some details about what makes InDesign to hang, like if there are some steps you are doing in a specific document which makes InDesign to hang.

Please send all relevant documents at ansjain@adobe.com.

It will help us in narrowing down the issue.

Thanks

-Anshul

LindyHop1943
LindyHop1943
Known Participant
October 18, 2018

Hi, I'm having the same issue.

I open an INDD-file that was created with v2018 and INDD hangs. CPU goes up to 60 % and more. I have a Surface Pro LTE i5 with Win 10.

Added: After I killed the process from Task Manager the InDesign Window is still visible! The task has disappeared from the task list, but the CPU usage is still up over 60%. When I sort the tasks by CPU usage they don't add up to the shown sum. About 60% are missing. Something is still running in the background that does not show in task manager.
I opened sysinternal process explorer. Here I could see InDesign and kill it.

@Adobe: every app of CC that I touched so far (incl. Photoshop) has massive issues that prevent you from working with it. Adobe released really bad and buggy updates before, but this is by far the worst I have ever experienced.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    October 18, 2018

    When you installed did you elect to migrate the preferences and settings?

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    October 17, 2018

    Hi there,

    We are sorry to hear about this. For performance issues on Windows please try these steps and share results:

    https://indesignsecrets.com/6-tips-speed-up-indesign.php

    In case this does not help, please try resetting preferences for Illustrator:

    • Close all Adobe applications.
    • Go to Locations :
    • C:\Users\user\AppData\Roaming\Adobe
    • C:\Users\user\AppData\Local\Adobe.
    • Rename InDesign folders to InDesign.old. (Zip InDesign.old folder and upload it to Creative Cloud/ Dropbox/ Google Drive and share it with us)
    • Launch InDesign from CC.

    Regards,

    Srishti

      K
      krzysiekt44191413Author
      Participant
      October 18, 2018

      @srishtib8795206 You're right. Old user profile probably is the problem. I deleteted my previous version's desktop settings and still freezes but only in the beginning of work and only with previous version's docs.

      @AnshulJain19 It happens with older version's docs when you click on anything (icons, menus etc.)

      Alice Pettey
      Alice Pettey
      Participant
      October 17, 2018

      I'm on a Win 10 PC -- Updated yesterday... looked at one file.  since then I've not been able to open ANY INDD file in either 2018 or 2019  - ID locks up while trying to open the file..  Didn't uninstall 2018 since I have a client project due out today, not that it ended up helping me. Now I can't do anything.  Getting ready to uninstall & pray that it works.

      anniek61783639
      anniek61783639
      Participant
      October 17, 2018

      I am having this same issue. I updated my InDesign CC to v14 yesterday. It seemed to be running ok. Today though, it keeps freezing and it seems to be related to any tables I'm trying to edit in my document. This is worrisome and very inconvenient since we've got deadlines. Is there a solution for this freezing issue?

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