Participating Frequently

Question

InDesign CC scrolling slow

Forum|Forum|12 years ago
June 21, 2013
19 replies
46320 views

Hi,

I have a document with about 30 pages varing in size from 2'x4' to 15'x15'. Most of the pages are around 8'x4'. In inDesign CS 6 I could zoom around the pages as fast as my fingers could scroll (using the 2 finger jesture on a magic mouse or track pad). The new inDesign CC is painfully slow. It lags and crawls. It doesn't matter what "display performance setting" I have it on. It shouldn't matter anyway because CS 6 could go super fast with "high quality" selected. I have a MBPr running OS X 10.8.4. I've already made too many changes to go back to CS 6 which sucks because it was sooo much faster than CC. I'm starting to regret the upgrade. I trashed the preferences and restarted my machine. Is there something I'm missing? Any help would be appreciated. Thanks in advance!

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JumpSue

Participating Frequently

Here's my latest news on the InDesign CC 2015 (11.1.0.122 x64 Build).

This won't help all you Maccies, but I had my super specced up workstation rebuilt: I was on Windows 8.1 system, (what a nightmare that OS was) and had IT install Windows 10 from scratch.

I then had to re-setup the whole machine, re-install all the apps etc. I lost two days (probably more) of production time but it was worth it...

Now - InDesign is flying, as I expected it should, and has been doing so consistently for approx 2 weeks now.

I can have Info Panel, Preflight Panel, all the Panels open that I want (I don't use CC Libraries, but I still use my local Libraries).
I can open previous version InDesign documents without any slow down and without saving them as IDML.

I agree with those who have commented about the slowdown might be related to specific OS builds and platforms.

I have turned off the Automatic updates for CC Apps, as I'm just running a little more cautiously with my updates now.

Hope that helps someone.

S

ShaneH

Known Participant

Bought a brand-new Mac and most of these problems have gone away.

newname10191689712

Participant

CC is so slow it's a productivity disaster. Gone back to CS6 until it's ready to actually use.

Do they test these things in the real world?

A

adamp33408705

Participating Frequently

The lag is bad.

InDesign 11.1.0.122 Build installed this morning. Mac 10.9.5, 2.5 GHz i5, 16 GB 1333 MHz DDR3

I've turned everything off that has been posted in previous posts with little to no change. Waiting two to 3 seconds for the menus to work and moving stuff around won't be productive at all.

JumpSue

Participating Frequently

I feel your pain.

I still have some issues with redraw but not like they were. I have completely removed the 28" 4K Monitor to see if that had any effect on performance and now running just one 27" 1920 x 1080 monitor. There was no performance gain at all, and there is still some redraw/selection lag.

I turned off all the web based online features I could find - Typekit, Syncing preferences, Saving to the Cloud etc as I was wondering if those were having an effect. We are not on broadband as it is not available - worth a try. But, even with all of that functionality turned off I still have some frustrating redraw delays, but not like it was when I first posted.

I am finding that I have to wait for InDesign to process something - it may only be a second, but it's a frustrating second before you can click, or move, or drag, or resize an object or activate type etc. Often the delay is the cause of an error in shifting something accidentally, as you can work faster than it can process. I am having this issue on small files and it is slightly worse for long documents.

So I am still frustrated, but at least can work (when I first posted it was totally unworkable as the delays were huge), albeit not as fast as I want to.

I suspect excessive online activity - maybe InDesign is constantly accessing services, checking licensing, maybe its just getting too big, maybe its catering for retina displays, I don't know, but it's not as responsive as it used to be and that to me is a very big issue.

JumpSue

Participating Frequently

I want to add, that I am confused about my own posts!

It seems from all the above scenarios, that some preference setting changes and not using preflight etc provide a performance boost, but only temporarily. So, you think the issue is fixed - so you get excited and post. Then that afternoon, or the next day, you log back in and wham, what happened? It's going slow again. Looking at my system specs, my machine should eat InDesign for breakfast. It should fly.

JumpSue

Participating Frequently

I have just installed the latest update - release 11.0.1.105. This update has resolved all my screen redraw and type insertion performance issues. It is fixed! I have no delayed redraw or scroll issues or editing delays from new files or older CS6 and CC 2014 files. If you have installed InDesign CC 2015 I recommend you update to this new release. Hope it works for everyone else too.

JumpSue

Participating Frequently

I just bought a new system, installing CC 2015 and expecting InDesign to absolutely fly, but it didn't...

All the same issues were occurring relating to opening InDesign CC2014 documents, 2 second delays when editing text, using space bar and mouse to scroll is a nightmare due to the delayed redaraw, in fact everything you touch on the page took a few seconds to refresh on sceen. Totally unworkable as an experienced user and trainer and kept me up all night.

My new system comprises of the latest Intel i7 5930K CPU 3.5GHz 15Mb, Asus X99 Motherboard, 32Gb DDR4 3000MHz HyperX Predator, Samsung 850 Pro SS Boot Drive, WD Black Caviar HD for data, nVidea Quadro K4200 4GB Graphics Card and brand new AOC 4K Ultra HD 28" monitor which runs in tandem with an older BenQ 27" etc. System specs are not the issue.

What worked for me moving from InDesign CS6 to CC2014 and now to CC 2015?

Turned OFF Automatic Preflight in InDesign

I now use Preflight at the end of my jobs, so just turning on when needed.

This has solved all my performance issues relating to impossible delays inserting cursor/making text changes and scrolling refresh/redraw performance.

Settings I tried but that had no effect on the InDesign perfomance delays:

Setting graphics card to Better Performance instead of Quality
Turning Off Microsoft 'Clear Type' option
Reducing screen resolution
Altering InDesign Preferences
Closing Info Panel
Moving all files to my Workstation data drive

I hope this helps others, as when you are under the hammer with production, you simply cannot afford such delays.

JumpSue

Participating Frequently

I need to update my post...

Closing the Pre-flight Panel has only improved the performance issue slightly.

Does anyone from Adobe have suggestions please, as these screen refresh/redraw delays have serious implications to production.

I will continue testing and looking for solutions.

M

Melodic_Flutter0D45

Participating Frequently

‌hhave you tried saving 2014 files as idml then re saving as 2015?

C

Crystal Marini

Inspiring

I have been pulling my hair out since installing Indesign CC.

It just isn't backwards compatible with older files. Not at all. Not even a little bit.

SOLUTION: I moved my pages into a new, blank document, and guess what? Fixed. All speed and lag issues are gone.

How lame is that? I mean, really, $50 US a month and I can't even work with my old files????

Adobe, you need to fix this issue. I'm tired of getting worked over by big companies. But, I guess you have us all captive, and unless we just don't upgrade, Adobe will get away with it.

I LOVE my CS5. And there are so many good things to love about CC. And I have always felt fairly treated by Adobe as a customer.

Please make this right. There are so few companies that care about their customers anymore, I don't want to count Adobe amongst those.

M

marshalldmotion

Participant

InDesign CC 9.2.2 here, still having major issues with text, scrolling and moving images. Pinwheels for several seconds, more than half the time I try and do almost anything.

2012 MBP, 2.3Ghz, 16GB ram. Definitely not a hardware issue and CC was installed onto a fresh install of Mavericks, 10.9.3.

I have tried exporting to idml and working from that, doesn't seem to help.

Any help or tips would be much appreciated.

I'm losing my patience with this, it's wasting hours of my day.

C

Crystal Marini

Inspiring

Re: InDesign CC scrolling slow

P

PatrickMoroney1

Participant

I am having the smae issue since updating to Mavericks. InDesign is lagging on everything I do. This is maddening.

A

AndrewC1264

Known Participant

Hi Patrick,

You'll be pleased to know a beta version I just reviewed today fixes these performance issues - slow type selection, slow type application, slow pages palette, etc. they are all fast in the beta version.

But when it is going to be released is anyone's guess, I'll see if I can find out.

AndrewC1264 in Toronto, ON

R

Rob Sugar

Inspiring

I have had success speeding up the files by turning off the font and file sync in the CC menu pull down. I also saved the file as an IDML file and then reopened it in IDCC. That seemed to speed up the process considerable too. I did both so I am not sure which contributed to the speed-up. but either is worth a try.

OTOH, this may not be a function that is causing slowness, but it is driving me crazy. The pull-down menu behavior is different than all other versions. The menu won't scroll by dragging the bottom of the list (or the top for that matter) but requires me to use the scroll bar at the right. Is that just me, or has anyone else had this issue?

M

Maartinos

Participant

When you work with different master pages, I maybe have a solution. I was working with a 200 pages document with 8 master pages and it was very laggy.What I found out was this. When you go to one of your "master pages options" in the pages panel, you have to set "based on master" to "none". When I did this everything was as smooth as butter. I hope this will work for some of you.

J

Joenesy

Participating Frequently

I am having the same problems with Flash CC on my new macbook pro (fully spec-ed 16gig ram, GT 750m etc.) When I'm dragging a simple text field, it feels sluggish. I can imagine that it has something to do with rendering out all the pixels that are needed for retina.

One thing that i did notice is that when I resize the flash window to a very small size on my screen dragging around the text is much smoother and faster. When I'm running the application fullscreen, the dragging is sluggish and slow. It seems that instead of rerendering only the bit that is updated (the text) the complete flash application window is rerendered (including the ui that doesn't even change). It might be worth checking out Adobe.. I am installing indesign cc now, to see if this the case here as well

B

BDinkar

Adobe Employee

Thank you all for providing your valuable feedback. While we work towards resolving the issues, we want to take this engagement to the next level. We’d like to invite a limited number of people, who have been facing performance issues, to our beta program in order to work more collaboratively with them and to help us test the issues that we have fixed.

If you are interested, please drop a note with your email ID to sharewithID@adobe.com

Regards,

Dinkar

InDesign Team

Y

yigyuk

Participant

I never thought that adobe is going to mess up one day especially in mac osx environment. I recently bought a MBPR and suffering all about those lags a lot! my last hope is maverick which looks a bit irrevelant. It seems adobe is not helping.

S

ShaneH

Known Participant

In other words, even if I bought a brand new MacBook Pro, InDesign CC would still be sluggish like a wet sponge. Windows users are also having issues. This program is going to give me carpal tunnel syndrome. It causes a lot of physical tension when there's a half second or more lag after every action, movement or character typed. I have tried every suggestion posted on these forums and nothing is fixing the speed issue. I have heard nothing but complaints from my staff regarding InDesign CC.

Adobe should issue an apology and reimburse everyone their last two months' subscription fee.

I am going to a conference in Chicago this coming week. If I meet any Adobe representatives, I'm going to ask them what's up with InDesign CC.

S

ShaneH

Known Participant

Thanx for your answer Bob, but that doesn't help. 32Bit-Version is very slow, too ...

So it must be some other major issue, since it is such a big difference in performance between CS6 and CC. I hope it will soon be fixed ...

I have discovered some relief by turning off the live preflight feature. Find the glowing red or green dot in the bottom left of the project window. Click its menu and uncheck anything that's checked. Preflighting is something you do before going to press, and it doesn't seem necessary for the application to be preflighting everything as you work.

The program is still slower than its predecessor. The other issue I have is that there's a pause after importing, copying, cutting or pasting photos.

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