InDesign CS6 crashes during PDF export

Community Beginner ,
May 31, 2012 May 31, 2012

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I have been attempting to export a magazine design to PDF using the dialogue in InDesign CS6 (for Mac). The PDF gets to around 90% in the background tasks panel and crashes every time. I have removed preferences, reinstalled InDesign, upgraded to Suitcase Fusion 4 and am still having problems. I have even tried printing as a .ps file and it crashes during that as well. A few weeks ago I had a similar problem but found that I was opening CS5 .indd files and not resaving them as CS6 .indd files before exporting. Once I resaved/renamed them in CS6 it appeared to fix the problem. Now I can't seem to fix this one. I have exported other files and it works fine. I even packaged the .idml file and a colleague of mine opened it up in CS5.5 and was able to export it. I thought it might have something to do with corrupt fonts but I disabled all fonts and still couldn't get it to export. Any help or advice would be much appreciated as I am on a deadline. Here is the code from my latest crash report: http://pastebin.com/mRCLsYti

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Community Beginner ,
May 31, 2012 May 31, 2012

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Appears to have something to do with this thread but I have no clue what is going on here...

  1. Thread 32 Crashed:
  2. 0   libsystem_kernel.dylib              0x93ad89c6 __pthread_kill + 10
  3. 1   libsystem_c.dylib                   0x91240f78 pthread_kill + 106
  4. 2   libsystem_c.dylib                   0x91231ce3 __abort + 198
  5. 3   libsystem_c.dylib                   0x9122e64a __stack_chk_fail + 253
  6. 4   com.adobe.CoolType                  0x010137c9 CTInit + 1626733
  7. 5   com.adobe.CoolType                  0x01014053 CTInit + 1628919
  8. 6   com.adobe.CoolType                  0x010111ba CTInit + 1616990
  9. 7   com.adobe.CoolType                  0x0100f77e CTInit + 1610274
  10. 8   com.adobe.CoolType                  0x00f6478e CTInit + 909874
  11. 9   com.adobe.CoolType                  0x00ef40a2 CTInit + 449350
  12. 10  com.adobe.CoolType                  0x00e726ba 0xe1e000 + 345786
  13. 11  com.adobe.PDFL                      0x2cc792e2 PDFontPSFlushIncrGlyphList + 85285
  14. 12  com.adobe.PDFL                      0x2d08e898 PDEFontGetWidthsNow + 8752
  15. 13  com.adobe.PDFL                      0x2d08ebb9 PDEFontGetWidthsNow + 9553
  16. 14  com.adobe.PDFL                      0x2d08fb13 PDEFontGetWidthsNow + 13483
  17. 15  com.adobe.PDFL                      0x2d0909a1 PDEFontGetWidthsNow + 17209
  18. 16  com.adobe.PDFPort                   0x187ffffe PDFPortInitialize + 560298
  19. 17  com.adobe.PDFPort                   0x18800375 PDFPortInitialize + 561185
  20. 18  com.adobe.PDFPort                   0x187e88f0 PDFPortInitialize + 464284
  21. 19  com.adobe.InDesign.PDF              0x1851cf09 0x184e7000 + 220937
  22. 20  com.adobe.InDesign.PDF              0x1854064d GetPlugIn + 66509
  23. 21  com.adobe.InDesign.PDF              0x185430b8 GetPlugIn + 77368
  24. 22  com.adobe.InDesign.PDF              0x1852abb5 0x184e7000 + 277429
  25. 23  PublicLib.dylib                     0x01701d7c Command::DoImmediate(short) + 62
  26. 24  com.adobe.InDesign.Utilities        0x121ce691 0x121ca000 + 18065
  27. 25  com.adobe.InDesign.Utilities        0x121ce8a0 0x121ca000 + 18592
  28. 26  com.adobe.InDesign.AppFramework     0x10c2cbba 0x10c10000 + 117690
  29. 27  PublicLib.dylib                     0x01702724 CmdUtils::ProcessCommand(ICommand*) + 48
  30. 28  com.adobe.InDesign.PDF              0x1866abb6 GetPlugIn + 1288502
  31. 29  com.adobe.InDesign.PDF              0x1866ef47 GetPlugIn + 1305799
  32. 30  com.adobe.InDesign.AppFramework     0x10d0a749 GetPlugIn + 852745
  33. 31  com.adobe.InDesign.AppFramework     0x10d0bca6 GetPlugIn + 858214
  34. 32  com.adobe.InDesign.AppFramework     0x10d0c804 GetPlugIn + 861124
  35. 33  com.adobe.InDesign.AppFramework     0x10d0d3c5 GetPlugIn + 864133
  36. 34  com.adobe.InDesign.AppFramework     0x10d0e98e GetPlugIn + 869710
  37. 35  com.adobe.InDesign.AppFramework     0x10d0e9fa GetPlugIn + 869818
  38. 36  com.adobe.InDesign.AppFramework     0x10d0ea66 GetPlugIn + 869926
  39. 37  com.adobe.boost_threads.framework   0x01c6a40d thread_proxy + 141
  40. 38  libsystem_c.dylib                   0x9123eed9 _pthread_start + 335
  41. 39  libsystem_c.dylib                   0x912426de thread_start + 34

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Adobe Community Professional ,
May 31, 2012 May 31, 2012

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My best guess would be a bad font but I have nothing concrete to back it up.

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LEGEND ,
May 31, 2012 May 31, 2012

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Yeah, I'd agree. CoolType is a font rendering technology. Remove all non-system fonts, try again...

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Community Beginner ,
May 31, 2012 May 31, 2012

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I deactivated all fonts and attempted to export directly from InDesign and it crashed again. However, this time when I also tried to print to .ps and selected download "none" in the Graphics/Fonts dialogue box, the postscript saved and it worked flawlessly making the PDF in Distiller.

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Adobe Employee ,
May 31, 2012 May 31, 2012

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Does removing the suitcase plugin from the Plugins folder change any of the behavior?

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Community Beginner ,
May 31, 2012 May 31, 2012

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There is no plugin installed at the moment. After updating to Suitcase Fusion 4 today there wasn't one installed by default.

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Adobe Employee ,
May 31, 2012 May 31, 2012

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How does it behave in safeboot? http://support.apple.com/kb/HT1455

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Community Beginner ,
May 31, 2012 May 31, 2012

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Just tried safe mode. It crashed at 95% progress like it has been doing all along. On a positive note, I was able to make a PDF from Distiller by going the .ps route.

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Community Beginner ,
May 31, 2012 May 31, 2012

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The weird part though was I made the PDF from Distiller I selected to save it in spreads and it ended up ignoring that and saving it in single pages.

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LEGEND ,
May 31, 2012 May 31, 2012

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Hmm.

I deactivated all fonts and attempted to export directly from InDesign and it crashed again. However, this time when I also tried to print to .ps and selected download "none" in the Graphics/Fonts dialogue box, the postscript saved and it worked flawlessly making the PDF in Distiller.

Well, if you deactivated "all fonts," then why didn't you have a problem when you produced the PDF? Are you sure the problem isn't one of the fonts you're using in the document? Do you have fonts in a Document Fonts folder, also?

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Community Beginner ,
May 31, 2012 May 31, 2012

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Actually that might have something to do with it. Each issue of this magazine I package and save the fonts in that issue's folder. Then I typically open an older issue, delete the content and resave as a new issue as I'm working on it. Going to try deleting all of those Document Fonts folders and see what happens.

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LEGEND ,
May 31, 2012 May 31, 2012

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Well, easier to rename the folder rather than delete it...

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Community Beginner ,
May 31, 2012 May 31, 2012

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Trashed those folders and this time it got to 97% instead of 95% before crashing lol. When I mentioned deactivating the fonts, I went into Suitcase Fusion 4 and turned them off. Also, for what it's worth, I noticed when I package the file in the preflight stage there are a ton of fonts embedded that I'm not actually using in the document.

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LEGEND ,
May 31, 2012 May 31, 2012

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Please actually remove the plugin from /Applications/Adobe InDesign CS6/Plugins

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Community Beginner ,
May 31, 2012 May 31, 2012

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Actually I think those embedded fonts are in the ads. As for the plugin, this is what I see in the /Adobe InDesign CS6/Plugins folder...

/Data Services

/Dictionaries

/Filters

/Graphics

/InCopyWorkflow

/Interactive

/Layout

/Page Item

/PMPack

/Prepress

/Sandbox

/Script

/Tables

/Text

/UI

/Utility

/Workflow

/Workgroup

/XMedia

Which one of those should I remove?

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LEGEND ,
May 31, 2012 May 31, 2012

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Those are all folders...

but usually the autoactivation plugin is installed in the Font Activation/

folder. Maybe you don't have it installed though...I guess that's esp.

plausible since CS6 came out recently and the older version would

not have been compatible, and I don't know if you have (or if Extensis even ships!) a CS6 version.

Well, if it's a corrupt font in an ad, well... Delete half the pages,

export, see if you find the problem. Lather rinse repeat...

Do this work on a copyof your file of course.

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Community Beginner ,
May 31, 2012 May 31, 2012

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Just read on the Extensis forums that there is no plugin yet for CS6. If I sent the packaged files to a colleague who then exported a PDF from CS5.5 no problem, wouldn't that already rule out corrupted fonts or fonts in ads?

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LEGEND ,
May 31, 2012 May 31, 2012

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Well, yes and no.

Perhaps we have a subtle form of corruption that only CS6 is sensitive to?

Or perhaps one of the problem fonts is a system font on your system.

It would be best if you sent it to a colleague with CS6 and CS5.5 and that person were to determine whether they had differential results between the two.

I would really start divide-and-conquer on your document.

Just to be clear, you have a workable solution so you're not up against tight deadline pressure anymore, correct?

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Community Beginner ,
May 31, 2012 May 31, 2012

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re: workable solution — Well kind of. I can save as a .ps but when I distill it the PDF doesn't save in spreads or with any other settings I mark (i.e. bleeds, crop marks, etc.). I have to upload to the printer Tuesday so hopefully I can get to the bottom of it by then. By the way, I opened up a couple of other issues and they have all crashed as well with the exception of one. Now to experiment with taking the file apart.

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LEGEND ,
May 31, 2012 May 31, 2012

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It's rather strange that you want it in spreads. Are you sure your printer wants that?

Anyhow, you should be able to add crop marks in Acrobat.

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Community Beginner ,
May 31, 2012 May 31, 2012

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No actually when I send it to the printer it will be in individual pages and each page will be it's own individual PDF labeled accordingly. I just like to show my client the PDF proofs in spreads.

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Adobe Community Professional ,
Jun 01, 2012 Jun 01, 2012

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To show client spread view with  PDF of single pages, you could change the "Layout View" in Acrobat Pro. Go to "Document Properties", "Initial View" and choose "Two-Up (Cover Page)" in "Layout View". Then save the document. Your client should open the file in Adobe Reader 8 (?) and above…

Don't do that with an PDF/X; otherwise you will break the /X-specifications.

Uwe

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Community Beginner ,
Jun 01, 2012 Jun 01, 2012

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Ok, so I recently read in the Extensis best font management practices PDF about moving all of my /Library/Fonts; Home/Library/Fonts and ApplicationSupport/Adobe/Fonts to a centralized location with my other fonts. I have since done this and now have full control over every font on my system (with the exception of the System/Fonts as I didn't move those) in Suitcase Fusion. I disabled every single font on my computer and the PDF export is still crashing based on this "Adobe CoolType" thread. I've about exausted all of my options as last night I even removed every single Adobe file from my computer (had some old stuff floating around from CS3 days) and reinstalled the entire CS6. No luck still.

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Adobe Community Professional ,
Jun 01, 2012 Jun 01, 2012

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What verion of Suitcase are you using? Do you have the latest patch?

I think you said there was no plugin yet for CS6, but it would be worth your while to make sure there is nothing from Extensis in your plugins folders.

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