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New Participant
October 2, 2020
Answered

Indesign stuck in loading screen

  • October 2, 2020
  • 1 reply
  • 2464 views

Hello I have a problem with InDesign, it stuck on the loading screen ( I Reinstall twice and updated it to the last versions but still not opening ) as you see in the photo

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Correct answer Derek Cross

Which version of your OS?

How  much RAM do you have?

I suggest you unistall InDesign, using the drop-down menu in the Creative Cloud app, and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

1 reply

Derek Cross
Derek CrossCorrect answer
Community Expert
October 2, 2020

Which version of your OS?

How  much RAM do you have?

I suggest you unistall InDesign, using the drop-down menu in the Creative Cloud app, and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

New Participant
October 2, 2020

I am working in MacOS Catalina 10.15.7

 

Thank you so much for your answer