HelloI have InDesing CC 2018, latest Version, but I'm not able to start InDesing.After the start Screen, the crash report pops up immediately. I tried already all workarounds i found in the Internet. I reinstalled the program a few times.I started with administrator rights.I deleted and renamed the folders in AppData / Local and Roaming.I installed BugFixes_WIN.I restarted the computer all the times after an action.My ComputerWhat else can I do?Thanks for your answer.

christianl31169313

Participant

Question

InDesing does not start

Forum|Forum|7 years ago
August 21, 2018
3 replies
559 views

Hello

I have InDesing CC 2018, latest Version, but I'm not able to start InDesing.

After the start Screen, the crash report pops up immediately.

I tried already all workarounds i found in the Internet.
I reinstalled the program a few times.
I started with administrator rights.
I deleted and renamed the folders in AppData / Local and Roaming.
I installed BugFixes_WIN.
I restarted the computer all the times after an action.

My Computer

What else can I do?

Thanks for your answer.

This topic has been closed for replies.

L

Laubender

Community Expert

christianl31169313 wrote
… What else can I do?

Hi Christian,

updating Windows to version 1803 perhaps.

Best,
Uwe

Bill Silbert

Community Expert

When you reinstalled did you do it in the following manner?:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems . Then reinstall the program through the Desktop app. Before you reinstall, trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

Making sure that you thoroughly uninstalled and then used the Cleaner Tool before reinstalling could possibly make a difference.

christianl31169313Author

Participant

Thank you for the support.

Unfortunately, it did not help.

Everything what was proposed, I did in right manner.

L

Laubender

Community Expert

Hi Christian,

did you update your Windows Pro version to 1803 ?

Regards,
Uwe

John T Smith

Community Expert

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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