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Library Error Message - File is open

Community Beginner ,
Sep 22, 2020

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Hello,

 

today the library show me an error message:

 

'The file has been opened by another person or application. It may be on a network server and cannot be opened until another user closes it.'

 

I have tried to delete library, share again, reinstall the library software...

 

Please Could you help me?

 

Thanks!

Hi,

We have identified a problem and posted a fix in the article here:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Please, use the Libraries installer provided in Solution 1.

Let us know if that resolved the issue for you.

Thank you,
Ashutosh

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Library Error Message - File is open

Community Beginner ,
Sep 22, 2020

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Hello,

 

today the library show me an error message:

 

'The file has been opened by another person or application. It may be on a network server and cannot be opened until another user closes it.'

 

I have tried to delete library, share again, reinstall the library software...

 

Please Could you help me?

 

Thanks!

Hi,

We have identified a problem and posted a fix in the article here:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Please, use the Libraries installer provided in Solution 1.

Let us know if that resolved the issue for you.

Thank you,
Ashutosh

TOPICS
Sync and storage

Views

189

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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Hi, can you confirm what library software you reinstalled?

did you update or install anything new that could cause the library to stop working?

Do you know where the library was saved? Is that a location you can still access? 

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Sep 22, 2020 1
Community Beginner ,
Sep 22, 2020

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Hi Eric and thanks for you quick response.

 

I have tried:

https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

 

The library was saved in: user/library/Application Support/Adobe/Creative Cloud Libraries and yes, I have access in this location. I have more libraries in this path and another libraries is working fine.

 

The same library we use, in my company, between workmates and another persons it's works.

 

In the same computer this error in Adobe inDesign 2020 doesn't show it. It's works fine. The problem is only in Adobe InDesign 2018 and 2019 but unfortunately our customers works in 2018 version 😞 

 

Eric now my workmate(licencia08@addvantage.es) has opened another post in this support. Please Could you use this post?

 

It's better for us.

 

Thanks!

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Sep 22, 2020 1
New Here ,
Sep 23, 2020

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Same problem here. Running Adobe InDesign version 14. Is this a bug?

cc library issue.png

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Hello, have a look at this post 😉 Reset preferences should be the solution.

 

https://community.adobe.com/t5/indesign/indesign-cannot-handle-the-request-because-a-modal-dialog-or...

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Sep 23, 2020 0
Adobe Employee ,
Sep 25, 2020

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Hi,

 

Sorry to hear about your experience. We are able to reproduce it on our side and have identified the problem.
Libraries are working fine with the latest version but not with the 2019 version.
We are looking into ways to fix the problem, will keep you posted!

 

Regards,

Ashutosh

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Sep 25, 2020 0
New Here ,
Sep 26, 2020

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Thank you for the big help! We hope it will be soon as it is crucial on our team doing newspaper layout. 

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Sep 26, 2020 0
Community Beginner ,
Sep 29, 2020

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Hi Adobe Support Team!

Thanks for response. Out desing team needs a solution for that quickly 😞

For us is a problem doesn't use the shared libraries.

Please keep me inform when the but is solved.

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Sep 29, 2020 0
Adobe Employee ,
Sep 29, 2020

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Hi,

We have identified a problem and posted a fix in the article here:
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Please, use the Libraries installer provided in Solution 1.

Let us know if that resolved the issue for you.

Thank you,
Ashutosh

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Sep 29, 2020 1