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Copyrightdavid
Participating Frequently
November 7, 2019
Question

Mac (Catalina) InDesign file icons missing after CC 2020 upgrade

  • November 7, 2019
  • 1 reply
  • 1494 views

upgraded to InDesign 2020, reverted back to CC 2019 because of compatibility issues, deleted InDesign 2020.

Now every InDesign file has a generic white boxed icon, regardless if on my local volume or on company's server.

Tried almost every shell command i could find online for resetting launch-services, icon-caches, tried changing view properties, open-with, copying another icon over, checked volume and persmissons, rebooted in safe-mode, deleted all InDesign versions and reinstalled them... 

no luck so far.

 

anyone else experiencing this?

 

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
November 8, 2019

Hi there,

 

We'll be happy to help.
I have found a similar discussion here on community. I'd recommend you to go through this as well:
https://community.adobe.com/t5/InDesign/InDesign-file-icons-are-generic-white-box/td-p/10065574

 

Hope it helps!

 

Thanks,

Ashutosh

C
CopyrightdavidAuthor
Participating Frequently
November 8, 2019

Hi there,

thank you for your quick reply. I'm using Mac OS Catalina 10.15. 

The discussion you linked has a similar topic but focuses on CC on Windows.

Couldn't find anything helpful there.

best,

d.

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