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CmdVolken
CmdVolken
Participating Frequently
October 19, 2017
Beantwortet

MAJOR- 2018 InDesign and InCopy Error Code 14

  • October 19, 2017
  • 20 Antworten
  • 10556 Ansichten

Hello there good crew of Adobe!

I work at a magazine publisher and our team just updated to the latest 2018 Adobe CC releases, the new illustrator tools are wonderful by the way.

However we have hit a major snag. In the latest 2018 release of inDesign and inCopy someone currently has an inDesign document open, and someone tries to access the same document via inCopy document, they are given the Error Code 14 (Which claims the document is open elsewhere preventing access). Oddly enough though, if the team member opens the document with inCopy first then the other member can access the document with inDesign without the Error 14.

This is a new issue that was never present before until the 2018 release.

This is a major problem for us as we have a team of designers and editors constantly working on the same collection of inDesign files, and we have a major print date to hit.

I love your products and have been a member for years but I need help!

Thank you so much and all the best!

      Dieses Thema wurde für Antworten geschlossen.
      Beste Antwort von RaviKiran

      November 2017 (13.0.1) release of InDesign CC has just become available via the Creative Cloud Desktop application.

      Please update InDesign and see if the issue is resolved.

      20 Antworten

      Vorherige Antworten anzeigen
      sayntzero
      sayntzero
      Participant
      November 13, 2017

      This error code 14 business has seriously hampered our production department. Same issues of a user opening and closing a file will cause other users to get the error 14 message.

      I'll be watching this forum for updates.

      For what it's worth, one work around that has been fairly useful for us is to log on to the server (Mac Server 5.2) and propagate the permissions on the effected files and folders. This will sometimes free up the files again. Of course the next person to use them will also usually lock them back down.

      Hoping for a solution soon.

      OS 10.13.1

      Indesign 13.0

      3.2 GHz Intel Core i5

      16 GB 1867 MHz DDR3

        A
        adrianb30140781
        Participant
        November 13, 2017

        I am also seeing this issue since 2018. Separate users cannot open the same .indd file in InDesign and InCopy.

        Would it be possible to get an update if there has been any progress on rolling out a fix?

        Thanks.

        CmdVolken
        CmdVolkenAutor
        Participating Frequently
        November 9, 2017

        You rock Monica!

        Thanks again for all your help!

        M
        marniem41606694
        Participant
        November 8, 2017

        Any update on this? We had a lot of headaches this week. I'm still willing to send a document for trouble-shooting. I never heard back.

        Thanks!

        Monica Singh
        Adobe Employee
        Monica Singh
        Adobe Employee
        November 9, 2017

        Thank you all!! We have received few documents and we are able to reproduce this issue in-house. Will be working on it.

        Regards

        Monica

          CmdVolken
          CmdVolkenAutor
          Participating Frequently
          November 8, 2017

          Doing a cursory check-up for an update.

          How goes the road to fixing the issue good crew at Adobe?

          All the best!

            M
            marniem41606694
            Participant
            November 6, 2017

            We updated to 2018 Indesign and Incopy Friday and are also having the same issue. We are running El Capitan. Will emailing the file really recreate the problem? The problem seems to lie in the interaction between the Incopy and Indesign users linked by a server. We can send you a file, if you think it's a feasible test.

              Monica Singh
              Adobe Employee
              Monica Singh
              Adobe Employee
              November 2, 2017

              Hi CmdVolken,

              Thanks for reporting the issue. Please share a sample indd file with me so that I can reproduce the issue at my end.

              You can simply mail the file to me at monsingh@adobe.com

              Also, please verify if your issue is same as mentioned at and feel free to vote it.

              Opening file in Adobe InDesign CC 2018 prevents same file from opening in InCopy CC 2018 – Adobe InDesign Feedback

              Thanks and Regards

              Monica

                Q
                Quesinberry
                Participating Frequently
                November 6, 2017

                HI,

                Sorry I cannot upload any files to Adobe due to NDA and confidentiality agreements with my clients.

                Q
                Quesinberry
                Participating Frequently
                November 1, 2017

                Yes. We're having the same issue over an ethernet network. error code: 14.

                All macs mixed OS between Sierra and High Sierra.

                When High Sierra users save an inDesign file to the server it becomes unusable over the network until copied to the Sierra users desktop and then copied back.

                This causing severe headaches for our production team and work flow. Clearly ID 2018 is not compatible with High Sierra.

                CmdVolken
                CmdVolkenAutor
                Participating Frequently
                November 1, 2017

                I'll add a bit more information.

                I tested out both the 2018 and 2017 versions of inDesign and inCopy and found that the error does not pop-up if you open the document with the 2017 inDesign while using the 2018 inCopy.

                So my theory after discovering the above means it could be an issue within 2018 inDesign and not 2018 inCopy.

                All the best Ravi and the rest of the Adobe team and I hope the above information helped!

                  RaviKiran
                  Adobe Employee
                  RaviKiran
                  Adobe Employee
                  October 24, 2017

                  Are you on Win or Mac? Which OS version?

                  Are you still facing this problem?

                  Could you show us a screenshot of the problem?

                  CmdVolken
                  CmdVolkenAutor
                  Participating Frequently
                  October 24, 2017

                  Hello there Ravi!

                  Unfortunately the problem still persists.

                  My system is running Mac OS Sierra, and it is a iMac late 2015 model with 32gb of ram.

                  On the positive I spoke with an Adobe representative and we narrowed down the issue further.

                  The issue occurs while opening files from the server and not while being opened locally. So if opened I opened a file from my desktop and inDesign and inCopy the file will open fine. However, if I were to try to open this same file on the server it will pop-up with the following error:

                  And I can confirm that this is only present with the 2018 versions of inCopy and inDesign.

                  Alongside the Adobe representative I also created a new inDesign 2018 document and can confirm this error still occurs when the inDesign document was created with the latest version of inDesign.

                  M
                  modlux
                  Participant
                  October 31, 2017

                  I am having the same issue. Mac environment. InDesign/InCopy workflow with random error code 14. Copying the file off and back to the server seems to fix it but that is not ideal for remote workers.

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