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New Document command not working

Community Beginner ,
Feb 07, 2018

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All of the sudden my Indesign is giving me an error box whenever I click File>New>Document or Ctrl+N

A blank error box appears and has %CCX_FNFT_DIALOG_NAME as the header. It won't let me create a new document.

I can still open an existing document however.

Any ideas?

Hi, I think I know how to fix your issue.!! I was having the same code except I use Windows 8.1 so after I couldn't find out how to fix it I called Adobe and a man walked me through a couple steps and it fixed it immediately.!!!

Go to:

Edit....then

Preferences....then

General....then

check the box that says....

Use legacy "File New" interface

Click OK

Then try to open a new file

It worked for me...so I'd bet it will work for you too.!!

I hope this is of assistance to you because I know how frustrating "troubleshooting" can me.

Have a blessed evening....Mindi C.

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New Document command not working

Community Beginner ,
Feb 07, 2018

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All of the sudden my Indesign is giving me an error box whenever I click File>New>Document or Ctrl+N

A blank error box appears and has %CCX_FNFT_DIALOG_NAME as the header. It won't let me create a new document.

I can still open an existing document however.

Any ideas?

Hi, I think I know how to fix your issue.!! I was having the same code except I use Windows 8.1 so after I couldn't find out how to fix it I called Adobe and a man walked me through a couple steps and it fixed it immediately.!!!

Go to:

Edit....then

Preferences....then

General....then

check the box that says....

Use legacy "File New" interface

Click OK

Then try to open a new file

It worked for me...so I'd bet it will work for you too.!!

I hope this is of assistance to you because I know how frustrating "troubleshooting" can me.

Have a blessed evening....Mindi C.

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Feb 07, 2018 5
Adobe Community Professional ,
Feb 07, 2018

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Which version of InDesign and OS?

Have you tried resetting your InDesign preferences?

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Feb 07, 2018 0
Community Beginner ,
Feb 07, 2018

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InDesign CC ver 13.0.1 x64 on Windows 10

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Feb 07, 2018 0
Adobe Community Professional ,
Feb 07, 2018

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To reset your preferences try this:

Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

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Feb 07, 2018 1
Community Beginner ,
Feb 07, 2018

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Tried that, I'm not even getting an option to reset the preferences. It flashes a quick box and I can't see what it says.
Then tried to create New Document. Same error.

I have uninstalled and reinstalled it still didn't fix it.

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Feb 07, 2018 0
Adobe Community Professional ,
Feb 07, 2018

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Did you uninstall using the drop-down menu in the Creative Cloud app (see screen shot below)?

If that doesn't work when you reinstall InDesign, uninstall InDesign again and  run Adobe Cleaner before reinstalling Use the Creative Cloud Cleaner Tool to solve installation problems

indesign-uninstall.jpg

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Feb 07, 2018 0
Community Beginner ,
Feb 07, 2018

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Thanks for the advice but that hasn't fixed the issue yet. Maybe I need to contact Adobe about it.

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Feb 07, 2018 0
Adobe Community Professional ,
Feb 07, 2018

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A Google search for %CCX_FNFT_DIALOG_NAME brought up a couple of hits, but they were all Photoshop, not InDesign.

Report it as a bug at user voice so the engineers and all other users can see it.

Adobe InDesign: Bugs: Hot (745 ideas) – Adobe InDesign Feedback

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Feb 07, 2018 1
New Here ,
Feb 08, 2018

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Hi, I think I know how to fix your issue.!! I was having the same code except I use Windows 8.1 so after I couldn't find out how to fix it I called Adobe and a man walked me through a couple steps and it fixed it immediately.!!!

Go to:

Edit....then

Preferences....then

General....then

check the box that says....

Use legacy "File New" interface

Click OK

Then try to open a new file

It worked for me...so I'd bet it will work for you too.!!

I hope this is of assistance to you because I know how frustrating "troubleshooting" can me.

Have a blessed evening....Mindi C.

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Feb 08, 2018 11
Community Beginner ,
Feb 09, 2018

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Hi Mindi C, thank you so much for fixing that. I can't believe I spent half an hour with Adobe Tech Support and they couldn't figure out such a simple solution!

Adobe, you have FAILED THIS CITY!

Thanks again Mindi C, you are the best!

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Feb 09, 2018 2
Adobe Employee ,
Feb 15, 2018

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Hi Joseph,

We apologize for the inconvenience caused to you.

We would like to inform you that we are investigating this issue on priority basis. You can use legacy "File New" interface as a workaround now.

Launch InDesign > Edit > Preferences > General > select the box that says "Use legacy "File New" interface" > click ok

Regards,

Himanshu Kapoor

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Feb 15, 2018 3
New Here ,
Apr 12, 2018

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Mindy - that worked like a charm for the same issue with Photoshop as well.  Thanks!!

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Apr 12, 2018 0
New Here ,
May 15, 2018

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%ccx_fnft_dialog_name    it works for this error

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May 15, 2018 0
New Here ,
Dec 13, 2018

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I was having this issue too... tried this and worked immediately! Thanks!

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Dec 13, 2018 0
New Here ,
Feb 13, 2018

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Thank you! This help me.

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Feb 13, 2018 0
New Here ,
Feb 15, 2018

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I am experiencing the same issue. Plus, the "Show 'Start' Workspace Wnen No Documents Are Open" isn't working either.

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Feb 15, 2018 0
Adobe Community Professional ,
Feb 15, 2018

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Did you try restoring your InDesign preferences?

Trash, Replace, Reset, or Restore the application Preferences

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Feb 15, 2018 0
Adobe Employee ,
Feb 19, 2018

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Hi Richard,

Please update your Creative Cloud Desktop App to 4.4.1.298 and re-launch the application.

Please check if the issue is resolved.

Regards,

Himanshu Kapoor

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Feb 19, 2018 0