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Print preset issues

New Here ,
Apr 09, 2020

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I have installed an additional printer and now none of the print presets work. I get the following error message:

"Print preset selection failed. Restoring the previous selection."

And then nothing happens.

Unable to set new presets either.

All was working fine until I installed a new printer.

Running Indesign 15.02 on a mac

Any ideas would be appreciated.

TIA

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Bug, How to

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Print preset issues

New Here ,
Apr 09, 2020

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I have installed an additional printer and now none of the print presets work. I get the following error message:

"Print preset selection failed. Restoring the previous selection."

And then nothing happens.

Unable to set new presets either.

All was working fine until I installed a new printer.

Running Indesign 15.02 on a mac

Any ideas would be appreciated.

TIA

TOPICS
Bug, How to

Views

34

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 09, 2020 0
Adobe Community Professional ,
Apr 09, 2020

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The normal procedure is to print from a PDF created from InDesign, not printing directly from InDesign.

Which are you doing?

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Apr 09, 2020 0
New Here ,
Apr 17, 2020

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Thanks for your reply.

I have been printing fine directly from ID until I installed the 2nd printer. I had set up the various printer presets for the different types of medium that we print out on to e.g. we have a specific envelope size for example that is printed colour on the front and mono on the reverse....these presets no longer work and have to use the Mac printer settings.

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Apr 17, 2020 0
rob day LATEST
Adobe Community Professional ,
Apr 17, 2020

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Are both printers using the same driver software? You might check the Presets to make sure the correct Printer is saved with the preset File>Print Presets>Define:

 

Screen Shot 10.png

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Apr 17, 2020 0