Publish Online very buggy with Chrome

Forum|Forum|7 years ago
December 4, 2018
2 replies
756 views

Hello

I have very complex interactive documents that I have published online. They work great on Safari, Opera and Explorer, but they simply don't work on Chrome. The document doesn't size properly and navigation doesn't work, among other things.

Here is a link to one of the documents:

https://indd.adobe.com/view/16de4bb1-173f-420c-a064-ba0c8e849f2c

If anyone can tell me what's going or or give me ideas of what to do to try to fix this, I would very much appreciate it.

Thanks,

Tamara

This topic has been closed for replies.

Correct answer tameder

So the teacher confirmed that it works perfectly on Chrome when it's a direct link instead of an embedded link. Thanks for everyone's feedback!

Joely10623436

Community Expert

Just tested your «very complex» file in Google Chrome Version 70.0.3538.110 with a MacBookPro… Everything seemed to work fine.

Could you maybe list or show the exact things, that may not work? thanks.

tamederAuthor

Participant

Wow! Thanks Toughmedia, you helped me pinpoint the problem. It looks like the issue the embedded link, not the actually document. When I click on the document via an embedded link, it remains thumbnail size and nothing works. When I click on the direct link that I including here, it works perfectly! I'm having a teacher confirm this on a Chromebook, but it's looking promising. Thank you!

Tamara

tamederAuthorCorrect answer

Participant

So the teacher confirmed that it works perfectly on Chrome when it's a direct link instead of an embedded link. Thanks for everyone's feedback!

Steve Werner

Community Expert

That's been reported many times. Use another browser. There seems to have been some changes in Chrome which caused the problem, as best as I can tell. {I dislike that browser and prefer Safari on a Mac.)

tamederAuthor

Participant

Hi Steve, thanks for the quick reply. I've noticed many other people with similar issues with Chrome. For the most part, using another browser is fine. However, I have some students needing to use it and they have Chromebooks and thus only Chrome. If there isn't a solution for Chrome that's a big problem.

Thanks,

Tamara

Steve Werner

Community Expert

You can file a bug report at the InDesign User Voice and encourage people to vote there to see if it can be fixed on the InDesign side. Of course, if it's a Google bug then...good luck.

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