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nkgillett
Inspiring
January 30, 2018
Answered

Smart Styles plugin now not working in ID CC2018?

  • January 30, 2018
  • 4 replies
  • 1401 views

Does anybody else here use the Woodwing Smart Styles plugin in InDesign CC2018? Does it work properly?

When it was first released last November it worked fine for me. Happily used it until about 3 weeks ago, when it wouldn't activate anymore and just remains greyed-out in the menu. It still works fine in CC2017 and earlier versions.

I've been on to Woodwing support but they have yet to find a solution for me. They say they are trying to get to the bottom of it.

I've tried deleting preferences, re-installing InDesign, disabling other plug-ins, but nothing seems to work. I use it quite a lot with tables on technical documents, so I have to use CC2017 at the moment.

I'm on a Mac, iOS 10.13.1.

    This topic has been closed for replies.
    Correct answer PerruchonDSGN

    Rik Smit (WoodWing)

    Feb 2, 15:08 CET

    Hello Ron,

    Our development team created a patch that might solve your activation issue. Would you be so kind to place the files (2) it into your Indesign 2018 >Plug-Ins>woodwing directory and check if the activation script we send you is working out for you. If you succeed we will be able to create a new build of our plug-in with our latest modifications. That one will also resolve the hidden about woodwing functionality.

    Kind regards, Rik Smit.

    Attachment(s)
    WoodWing CC2018 1300 build_13.zip

    4 replies

    P
    PerruchonDSGN
    Inspiring
    February 2, 2018

    These plugins have solved the problem on my iMac with Smart Styles 2018...Good luck

      N
      nkgillettAuthor
      Inspiring
      February 2, 2018

      Great, thanks Ron!

      That has worked for me too on my iMac with Smart Styles 2018

      They'll probably send me the same email as well.

      P
      PerruchonDSGNCorrect answer
      Inspiring
      February 2, 2018

      Rik Smit (WoodWing)

      Feb 2, 15:08 CET

      Hello Ron,

      Our development team created a patch that might solve your activation issue. Would you be so kind to place the files (2) it into your Indesign 2018 >Plug-Ins>woodwing directory and check if the activation script we send you is working out for you. If you succeed we will be able to create a new build of our plug-in with our latest modifications. That one will also resolve the hidden about woodwing functionality.

      Kind regards, Rik Smit.

      Attachment(s)
      WoodWing CC2018 1300 build_13.zip

        P
        PerruchonDSGN
        Inspiring
        January 30, 2018

        Same here with the new build today. Still no activation.

        My story,

        The DEMO worked fine on ID2018 and then I made the mistake of purchasing the plugin and it stopped working. It seems to be stuck in an expired demo loop. I have extensive time in with Woodwing support (2 hours) both online chat and through MAC desktop share software.  I am in the process of demanding a refund.

        Here are a couple of emails from Woodwings

        Hello Ron,

        Your help is very much appreciated, with your help we  updated development and investigate what is causing this problem on your computer.

        When there is more information we will update you as soon as possible.

        Best regards,

        Alex de Lannee

        Unfortunately this problem is still not completely solved because we can not recreate the same problem.

        We do have a new build available, this might not immediately be the solution, so I want to temper your enthusiasm:

        https://app.swivle.com/?r=eu-west-1&s=5FOkwNJ&t=woodwingsoftware

        However this will provide with better logging, which will indicate what is going wrong in your case.

        Can you install the build from the above link, and place the attached WWSettings.xml in the following directory:

        /Library/Application Support/WoodWing/

        (The WoodWing folder probably doesn't exist, so please create it and place the file in there)

        When you restart Indesign and try to activate again it will write log messages in ~/Library/Application Support/WoodWing.noindex/

        You should be able to open the following folder in Finder (use the menubar and select Go To Folder.... :

        ~/Library/Application Support/WoodWing.noindex/

        This will contain the log files which will help us debug the activation problem, please send all files from the WoodWing.noindex folder as a reply to this ticket.

        Looking forward to your response, thank you in advance.

        Best regards,

        Alex de Lannee

          N
          nkgillettAuthor
          Inspiring
          January 30, 2018

          That's the same as happened to me, stuck in expired demo mode. Same responses from them too. It saves me so much time though, so loathe to cancel it. At least I can still use in CC2017.

          P
          PerruchonDSGN
          Inspiring
          January 30, 2018

          Thanks for the reply

          I am using it now... for tables, in 2017. I would rather be using the purchase in ID2018

          RP

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            Frans v.d. Geest
            Frans v.d. Geest
            Adobe Expert
            January 30, 2018

            You have to contact Woodwing for this, no one here on the user to user forum can solve this for you. I myself had problems with the installer that would not create the needed folders on my Mac and had to copy over folders from another Mac. Anyway, there is a CC 2018 version for SmartStyles, however there is a known bug with tables that will be solved somewhere the coming month. But these forums are not the place to be, it is Woodwing you need ;-)

            N
            nkgillettAuthor
            Inspiring
            January 30, 2018

            Thanks for your reply. Yes, I am in contact with them. Just wondered if anybody else had problems that's all. They gave me a link to a newer build that's not yet released but that hasn't worked either. They did mention that Adobe had done something to upset the installation, but I remain to be convinced on that as it was working for a while.

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