With the presence of other community spaces for InDesign, which is the most appropriate to post into? Answer: It depends on the type of content/post that you are creating. Post on indesign.uservoice.com for: Feature requests or wish to add your voice/vote to existing feature requests. Demonstrable bug (repeatable with step-by-step instructions and screenshots). Post on Adobe Community forums (InDesign) for: General discussion. Creative discussion. General troubleshooting (I'm stuck at..., and need help with...). How-to questions. Is this normal? Can I do this? What is the best workflow? Post on Indesign pre-release forum for: Anything related to the pre-release version of the app that you're participating in. Still, have questions? Feel free to post in the community.

Sheena Kaul

Community Manager

Question

Where do I post InDesign bugs and feature requests?

Forum|Forum|5 years ago
February 25, 2020
3 replies
3407 views

With the presence of other community spaces for InDesign, which is the most appropriate to post into?

Answer: It depends on the type of content/post that you are creating.

Post on indesign.uservoice.com for:

Feature requests or wish to add your voice/vote to existing feature requests.
Demonstrable bug (repeatable with step-by-step instructions and screenshots).

Post on Adobe Community forums (InDesign) for:

General discussion.
Creative discussion.
General troubleshooting (I'm stuck at..., and need help with...).
How-to questions.
Is this normal?
Can I do this?
What is the best workflow?

Post on Indesign pre-release forum for:

Anything related to the pre-release version of the app that you're participating in.

Still, have questions? Feel free to post in the community.

This topic has been closed for replies.

H

Heven

Participant

Faulting application name: InDesign.exe, version: 15.0.2.323, time stamp: 0x5e4c34a9
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006c4c8
Faulting process id: 0x4668
Faulting application start time: 0x01d601c53b65650a
Faulting application path: C:\Program Files\Adobe\Adobe InDesign 2020\InDesign.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: afe654b4-0131-4bee-8155-b9e73aefbf75
Faulting package full name:
Faulting package-relative application ID:

H

Heven

Participant

Please

Geоrge

Legend

Dear Thien, you can find in this thread how to connect with support, please re-read again. Here in the forum usually there is no support guys.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

Geоrge

Legend

Please give it here direct link to Adobe Support Chat. AFAIK, there is no any other ticket system as early. Sad but true.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

Steve Werner

Community Expert

George, I really don't understand what you're saying. What do you meen "there is no other ticket system as early"?

And bugs and suggestions have no business going to Adobe Support which would know nothing about it at all!

Posting on the User Voice website goes directly to the product managers and engineers who monitor the posts closely, comment on them. There is a chance for people vote on their preferences so the bugs and feature requests can prioritized.

Geоrge

Legend

>> What do you meen "there is no other ticket system as early"?

There is no direct link to talk with support by email.

>> And bugs and suggestions have no business going to Adobe Support which would know nothing about it at all!

Sometimes I'm think as you. But customers who's do business with Adobe software (not a hobby) can't wait when bugged Adobe soft will start to work when it not. In such situations needs to have connection with support.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

Steve Werner

Community Expert

Thanks, Sheena, for posting and pinning this very useful information!

Sheena Kaul

Author

Community Manager

You're welcome Steve!

Thanks for the suggestion though! 🙂

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